East London Family Court - Admin Officer (AO)
Join to apply for the East London Family Court - Admin Officer (AO) role at Virtual Bridges
Contract Until: July 2025
Salary: £14.75 per hour
Location: East London
Work Setting: 5 days in office
This is a temporary contract role until July 2025 for an Admin Officer with an immediate start date (compliance dependent) for a 6-month duration with a possible extension.
Job Description
This is a brilliant opportunity for candidates to work as an Admin Officer on behalf of our client, East London Family Court, to support the admin team by processing family work and data input, case creation, orders, court clerking, correspondence, and any other family work tasks including general admin duties.
Key Responsibilities
Administration
* Preparing papers and files for court, tribunals, hearings, and meetings
* Producing court/tribunal documents
* General photocopying and filing
* Creating and updating records on in-house computer system and data input
* Post opening and dispatch
* Booking, preparing, and organizing meeting rooms, supporting training courses, and other group activities
Drafting
* Standard letters and correspondence, minutes, notes, reports, submissions, etc., according to guidelines and instructions
Operations
* Clerking civil and family courts, tribunals, and hearings, ensuring papers and materials are available and up to date
* Assisting court users, supporting listing and rota management, checking files
* Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees, including the use of chip and pin
* Handling counter (face to face), written and telephone enquiries
* To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely, and productive
* To work as a team to problem solve, assess the impact of new SOPs, and contribute to small projects
* To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Coordinator, H+S roles
Processing Casework
* Including standard documentation and information, court orders, claims, fines and fees, legal aid
* Resulting courts accurately, interpreting accurately the information required on a court file
* To work to workload targets in terms of throughput and accuracy
Checking and Verifying
* Documents, records, accounts, claims, and returns for approval, results, statistics, plans, etc. against criteria, regulations, or procedures
* Ensuring compliance and administration documentation meet quality standards
* Role holders may be required to cross-check and validate work completed by colleagues
Collecting and Assembling Information
* For returns, results, accounts, statements, warrants, statistical analysis, reports, etc.
* Work may require interpretation of source materials, preparation of bundles, chasing
* Role holders will need to modify and adjust information and make decisions to allow work to be completed
* Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting
Required
Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations
* Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers, and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures, etc., and provide excellent customer service
* To deliver a helpful, prompt, polite, and 'right first time' service to our internal and external customers
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
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