Key Responsibilities:
* Ensure Food Safety Training is up to date and work with the Learning & Development Team to ensure this is trained out to team members.
* Work with relevant departments on retail/marketing-based initiatives/activities to ensure they are food safe.
* Ensure that significant customer complaints are managed centrally, investigated appropriately, with root cause identified, all within deadlines.
* Manage food safety incidents, including the review of CCTV, to ensure appropriate corrective actions are implemented.
* Implement and provide feedback on food safety changes and initiatives.
* Contribute to Retail HACCP teams; reviewing, updating and maintaining HACCP systems and procedures.
* Collect, trend and communicate KPI data to schedule.
* Lead and contribute to the management and development of food safety and quality management systems.
* Liaise with the Regional Technical Managers and Retail teams to ensure customer complaints are handled and completed correctly.
* Take responsibility for raising the standards of hygiene and microbiological performance by providing in-shop support.
* Liaise with Local Authority representatives to provide problem resolution.
* Investigate and monitor food safety non-compliance and incidents.
About You:
We are looking for individuals who are driven and can demonstrate:
* A Degree or HNC level education in a Food Science based subject.
* HACCP Level 3 and Food Safety Level 3 qualifications.
* Minimum of 1 to 2 years experience working in a technical based food safety role in a production or retail background.
* Proven experience in investigations and internal audits with strong attention to detail.
* Proven experience of leadership, decision making, and report writing.
* A result-focused approach with excellent communication skills and the ability to influence others.
* Enjoy being part of a hard-working team, sharing the same end goal, and celebrating results together.
* Are supportive of an inclusive culture – recognising and valuing that difference is good.
* Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey!
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