Infrastructure Support Engineer / IT Systems Network Engineer who has excellent troubleshooting skills and the ability to support the Service Desk Engineers and handle all third line or complex technical issues that are escalated is required for a multi-award winning Managed Service Provider based in the City of London.
ALL LEVELS OF EXPERIENCE CONSIDERED
The company will consider all levels of experience. However, as a successful candidate you will need a solid foundation in Network Support / IT Infrastructures.
SALARY: up to £38,000 per annum (depending on experience) + Benefits (see below)
LOCATION: Hybrid working / 3 Days per Week working from the office in the City of London (Near Liverpool Street and Fenchurch Street Stations) and 2 Days per Week from Home
JOB TYPE: Full-Time, Permanent
JOB OVERVIEW
We have a fantastic new job opportunity for an Infrastructure Support Engineer / IT Systems Network Engineer who has excellent troubleshooting skills and the ability to support the Service Desk Engineers and handle all third line or complex technical issues that are escalated.
Working as the Infrastructure Support Engineer / IT Systems Network Engineer you will act as the technical escalation point for any complex technical challenges.
As the Infrastructure Support Engineer / IT Systems Network Engineer you will be positive and motivated and thrive on learning and pushing the boundaries of your knowledge while delivering exceptional support to staff of prestigious clients. You should also be a confident and capable communicator and able to provide comprehensive support and be an excellent problem solver.
DUTIES
1. Investigate complex issues, carry out configurations, diagnose problems and resolve incidents - all using best practices for call logging and management
2. Provide support to resolve infrastructure related issues within SLA targets
3. Working knowledge and experience of cyber security best practices
4. Security vulnerability management and remediations
5. Networking including Palo Alto and Juniper Switches and Firewalls
6. Act as a part of a technical lead and take charge of major incidents (outages) at client sites, including security incidents
7. Take proactive ownership of complex operational issues and provide appropriate support to other team members, improve client/user experience
8. Identify and manage repeat incidents as problems (as per ITIL) and drive them to successful resolution
9. Carry out planned activities (e.g. server patching) that cannot be done in a client’s normal working hours
10. Participate in our out of hours rota
11. Work with more junior engineers - provide feedback on technical and soft skills, helping them to learn and develop
12. Proactively look out for any inefficiencies in processes and suggest solutions through our continuous improvement processes
13. Follow the company’s best practice (processes), plus any client specific processes that may be in place.
14. Be an ambassador of the company – demonstrating what a great company they are and being helpful and supportive to your clients
15. Develop and nurture relationships with clients, always ensuring the highest standards of service and best practice
16. Occasionally visit and deal with technical issues at client sites, communicating complex technical issues to non-IT-literate stakeholders
17. Be a key technical resource in the company, proactively building relationships with colleagues across the whole business
18. Join a close-knit team, being a team player and working in a collaborative and supportive way
BENEFITS
* Annual Salary up to £38,000 per annum
* Working in an inclusive environment
* Industry renowned training / certifications (sponsored by the company)
* Wide range of company benefits
* Based in Central London
* 23 days holiday when you start, plus bank holidays, then earn additional days with years of service plus day off on your birthday
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration.
JOB REF: AWDO-P12942
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