Exciting Entry Level role -No experience required!
Customer Service Administrator
Location: Guildford, Centrals
Salary: £25- 26k (based on experience) + Company Events, Holiday, Pension, Social Events & More!
Hours: Monday - Friday ( Shift work) no weekends!
Are you someone with previous customer service experience, eager for your next career move? Or perhaps you're looking to kick-start your career and dive into the tech world? Either way, we have an exciting opportunity for you!
We're partnering with a rapidly growing tech business based in Guildford, and we're seeking enthusiastic individuals who are ready to take on new challenges and thrive in a dynamic environment.
Role Overview:
As a member of our customer support team, you'll play a crucial role in ensuring our customers have a seamless experience with our websites and online dashboards. Your responsibilities will include:
Monitoring and maintaining a dedicated support queue.
Offering technical support and explanations of our service, disguised as the support team for another business.
Understanding our customer's IT setup using screen sharing tools to streamline their experience.
Facilitate product and service upgrades on customer requests.
Ensuring every one of our customers is treated as a VIP.
Making sure all customer contacts are responded to quickly and efficiently.
Digesting customer requirements and feeding this into our product team to help them ke...