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* Salary: £22,500 per annum, plus excellent benefits
* Hours: Monday to Friday, 09:00 am to 03:00 pm
* Location: Martock, Somerset
About the role
Churchill Estates Management is recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role involves coordinating the development and related activities, making a positive difference every day to the lives of our Home Owners, and providing a hassle-free retirement living lifestyle.
Reporting to the Area Manager, you will manage both the maintenance of the property and provide first-class service to Owners. In this autonomous role, you will be the trusted, ‘go-to’ person on-site and a 'friendly neighbour' for Owners. Your responsibilities include liaising with customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organizing activities and events for Owners, and more.
This role is pivotal to the success of the Lodge, the enjoyment of Owners, and is highly rewarding.
About you
This position is ideally suited to individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager is someone who enjoys working ‘front of house’ and is focused on providing excellent customer service with strong administrative skills.
Your passion for customer service is essential. With a focus on providing a happy and fulfilling lifestyle for Owners, you should have an outgoing and friendly personality, with the ability to act with sensitivity and diplomacy, while also managing safety and security with good judgment. You should be able to work independently, using your initiative, and remain calm under pressure. You will be proficient in administration and computer literacy, with experience in Microsoft Office applications, including Excel and Outlook.
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold retirement living accommodation. We oversee over 220 developments nationwide, managing more than 9,000 apartments and providing property services and customer care to over 11,000 retired individuals. We are growing rapidly and have ambitious plans for the future. Join us and be part of a professional, award-winning, customer-focused team.
Our company values are encapsulated in the acronym TORCH: Trust, Openness, Respect, Communication, Honesty.
How you’ll be rewarded
* Annual holiday entitlement of 24 days plus Bank Holidays
* A day off on your birthday
* Life Assurance
* Eye Care reimbursement
* Professional development and qualifications
* Thorough induction and ongoing training
* An immensely rewarding work environment
We are seeking the best people to join our team and uphold our values. If you want to be part of our success story, apply today.
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