Job summary Are you a warm, friendly and approachable person who understands the impact of what you do? Are you excited aboutbeing part of a very friendly and dynamic team? We are looking to appoint outstanding individuals with effective interpersonal skills who can be empathetic to both patients and colleagues and have a real drive for commitment to customer service. You will be responsible for coordinating the patient pathway from booking radiology appointments to receiving patients on reception. You will be a well organised, and self-motivated individual with good communication skills, who enjoys working as part of a team You will co-ordinate and manage the reception, appointments service incorporating the clerical, administrative and secretarial aspects associated with the complex procedures we offer. Previous experience in a healthcare setting would be an advantage however not essential as full training will be provided, we encourage applications from all backgrounds. Make this your golden opportunity for an interesting and rewarding career in the NHS Main duties of the job To ensure that all patients, visitors and members of staff are received in a prompt, courteous and pleasant manner Liaising with professional colleagues to ensure suitable triaging of referrals in a timely and appropriate fashion Receive and open incoming post for your core service taking appropriate action as necessary. Ensuring effective and efficient completion of the appointment process for your core service. Ensuring systems are appropriately updated in a timely and accurate fashion to track the patient episode and specify location of imaging information. About us Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals: high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all: we are compassionate, we are proud, we are inclusive, and we are one team This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. About the University Hospitals of Leicester NHS Trust: http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/ Date posted 14 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum / pro rota for part time hours Contract Permanent Working pattern Part-time Reference number 358-7001209-CSI Job locations Leicester General Hospital Gwendolen Road Leicester LE5 4PW Job description Job responsibilities Notify the Administration Manager of trends in referral patterns and any unexpected or unplanned activity. Be responsible for ensuring patient waiting times are consistent with those published and are in line with departmental service priorities Be responsible for ensuring patient waiting times are consistent with those published and are in line with departmental service priorities. Highlight areas for improvement and action in agreement with Administration Manager, implement changes where appropriate. Housekeeping of Imaging reports to end the patient episode ensuring all reports are forwarded to relevant referrer. Please see job description/person specification for further details on the role We are unable to offer Sponsorship for this post as it does not meet the occupation shortage criteria Job description Job responsibilities Notify the Administration Manager of trends in referral patterns and any unexpected or unplanned activity. Be responsible for ensuring patient waiting times are consistent with those published and are in line with departmental service priorities Be responsible for ensuring patient waiting times are consistent with those published and are in line with departmental service priorities. Highlight areas for improvement and action in agreement with Administration Manager, implement changes where appropriate. Housekeeping of Imaging reports to end the patient episode ensuring all reports are forwarded to relevant referrer. Please see job description/person specification for further details on the role We are unable to offer Sponsorship for this post as it does not meet the occupation shortage criteria Person Specification Training/Qualifications Essential Educated to at least Grade C/4 in English and Maths IT knowledge and experience of using multiple IT systems Desirable Experience in Microsoft Excel packages including Word & Excel Other requirements specific to the role Essential To have an understanding of the Data Protection Act Flexible attitude to work Desirable Awareness of clinical governance Communication and relationships Essential Excellent communication skills Be able to work as part of a team and independently Can multi task and use own initiative Planning and organisation skills Essential Pays close attention to detail Able to prioritise workload to meet deadlines Able to work under pressure Desirable Demonstrated evidence in application to use initiative and make decisions as can reasonably be expected Equality, Diversity and Inclusion Essential Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others Analytical and Judgement skills Essential Can work under pressure To be proactive in raising any issues Desirable Experience of working in the NHS and using multiple systems Experience Essential Previous clerical/admin experience The ability to interact with others and work in a team Experience in taking/making telephone calls in a busy office environment Desirable Understanding of the Radiology systems (CRIS, PATIENT CENTRE) Familiar with medical terminology Person Specification Training/Qualifications Essential Educated to at least Grade C/4 in English and Maths IT knowledge and experience of using multiple IT systems Desirable Experience in Microsoft Excel packages including Word & Excel Other requirements specific to the role Essential To have an understanding of the Data Protection Act Flexible attitude to work Desirable Awareness of clinical governance Communication and relationships Essential Excellent communication skills Be able to work as part of a team and independently Can multi task and use own initiative Planning and organisation skills Essential Pays close attention to detail Able to prioritise workload to meet deadlines Able to work under pressure Desirable Demonstrated evidence in application to use initiative and make decisions as can reasonably be expected Equality, Diversity and Inclusion Essential Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others Analytical and Judgement skills Essential Can work under pressure To be proactive in raising any issues Desirable Experience of working in the NHS and using multiple systems Experience Essential Previous clerical/admin experience The ability to interact with others and work in a team Experience in taking/making telephone calls in a busy office environment Desirable Understanding of the Radiology systems (CRIS, PATIENT CENTRE) Familiar with medical terminology Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospitals of Leicester NHS Trust Address Leicester General Hospital Gwendolen Road Leicester LE5 4PW Employer's website https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)