About Our Client
Exciting organisation, which is a well-established enterprise in the industrial and manufacturing sector. Headquartered in Sheffield, the company is recognised as a leader in its field. Dedicated to the production of high-quality products, they also place a strong emphasis on continuous improvement and innovation.
Job Description
* Inputting customer purchase orders (POs) and processing them through internal systems while ensuring compliance with export control procedures.
* Maintaining daily communication with various customer contacts to ensure their needs and expectations are met.
* Tracking and reporting on delivery performance, escalating any issues to customers when delivery promises are at risk.
* Providing regular status updates to customers on order progress.
* Collaborating with planning, production, and technical teams to ensure the timely delivery of customer requirements.
* Striving to meet and exceed agreed-upon levels of customer service.
* Communicating professionally with customers via phone, email, letters, and in-person interactions.
* Investigating and resolving customer issues in a timely manner.
* Maintaining accurate records of customer interactions and correspondence.
* Working closely with Key Account Managers and the Internal Sales Support Team to ensure smooth operations.
* Gathering and providing market intelligence as needed or directed.
* Monitoring customer service performance and key performance indicators (KPIs) to identify trends and provide early warnings to management.
The Successful Applicant
A successful Commercial Assistant should have:
* A strong background in customer service and account management.
* Excellent communication and interpersonal skills.
* Proficiency in using Microsoft Office Suite and customer service software.
* A positive attitude and the ability to work effectively as part of a team.
* A problem-solving mindset with the ability to handle customer issues effectively.
* Good organisational skills and the ability to manage multiple tasks simultaneously.
What's on Offer
* An estimated hourly salary of £16.00 - £17.00, depending on experience.
* Long term, ongoing contract.
* Opportunity to work in a professional and supportive environment.
* Exposure to various facets of the industrial/manufacturing industry.
* Opportunity to contribute to a team focused on enhancing customer satisfaction.
* On-site parking.
* Great benefits package.
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