Adviser Services Holdings Limited is looking for an Adviser Payments Administrator to join our team in the Knutsford office. This role will be hybrid with an ideal candidate working 3 days per week in the office and 2 from home.
Key Responsibilities:
* Process all adviser payment statements received via Intelliflo, EDI, paper statements/fee invoices
* Bank all cheques received on date of receipt
* Deal with any adviser payment enquiries received within published turnaround times
* Reconcile and match all incoming adviser payment and fee payments
* Liaise with product providers to obtain statements or monies owed
* Produce and maintain adviser payment statement records and distribute to AR firms
* Issue unallocated report to individual firms and deal with resulting commission processing within set company timescales
* Liaise with advisers proactively on unallocated payments
* Upload agencies to Intelligent Office
* Assist with the weekly payment run when required
* Monitor and allocate commission into aged unallocated on a weekly basis
* Dispatch any outgoing post
* General enquiries
* Mail Shots
* Any other duties as necessary
* To fully participate in and adhere to any performance management process the Company has in place, in a professional and constructive manner.
* Understanding and Adherence with company TCF policy statement
* Regularly Monitor unmatched Commission Statements on IO and check for duplicate statements and rectify accordingly
* To fully understand and adhere to the Consumer Duty.
Skill Requirements:
* Ability to communicate effectively both verbally and in writing with Advisers, Product Providers and Management
* Team Working skills
* Good planning & organisational skills
* Resourceful and ability to use own initiative
* Self-motivated
* Focussed on delivering an effective service
Knowledge Requirements:
* Educated to GCSE grade C (or equivalent) and above
* Microsoft Office competent i.e. Word & Excel
* Some industry knowledge preferred
* Company knowledge
Job Type: Full-time
Pay: £21,600.00-£24,000.00 per year
Benefits:
* Cycle to work scheme
* Free parking
* Life insurance
* On-site parking
* Private medical insurance
Schedule:
* Monday to Friday
Experience:
* Financial services: 1 year (preferred)
Work Location: In person
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