As an Application Support Specialist focused on SolidWorks and PDM systems, you will provide essential support to users across Engineering, Manufacturing, and other departments. Your primary responsibility will be troubleshooting, resolving, and supporting SolidWorks and PDM system-related issues, ensuring these applications work efficiently to support product development. You will also assist in managing user access, system maintenance, and upgrades to ensure system reliability.
What You’ll Do:
* User Support & Administration:
o Provide day-to-day hands-on support for SolidWorks and PDM systems, assisting users with troubleshooting and resolving issues.
o Administer user accounts, roles, and permissions to ensure proper access and security protocols are followed.
o Assist in creating and managing user access profiles to ensure smooth collaboration across departments.
* System Maintenance & Troubleshooting:
o Resolve issues related to CAD tools such as SolidWorks, ensuring minimal disruption to design and engineering workflows.
o Manage and support system upgrades, ensuring systems are up-to-date and functioning optimally.
o Work with IT teams to resolve system downtimes and related issues to maintain continuous availability.
* Training & Documentation:
o Develop and deliver user training materials to ensure teams are well-equipped to utilize SolidWorks and PDM tools effectively.
o Create and maintain documentation, including work instructions, troubleshooting guides, and best practices for users.
* Collaboration with Cross-Functional Teams:
o Work closely with teams in Engineering, Manufacturing, Supply Chain, and Service to optimize workflows and resolve application issues.
o Support efforts to streamline processes related to product data management and CAD systems.
* Process Improvement & Change Management:
o Assist in change initiatives aimed at improving system usage and product lifecycle management.
o Keep up to date with technological developments and contribute to the introduction of new systems or tools to support product development.
Why Smiths Detection?
* Innovation: Play a key role in cutting-edge product development, contributing to life-saving technologies.
* Career Growth: We support your ongoing professional development and growth.
* Collaboration: Work alongside experts across various domains, gaining valuable exposure to different facets of the business.
Due to the sensitive project you will be working on, we can only accept applicants who are eligible for UK SC Clearance (British Citizen or lived and worked in the UK for over 5 years)
What We're Looking For:
* Technical Expertise: Proficiency in 3D CAD tools (SolidWorks preferred) and product data management tools (SolidWorks Manage is a plus).
* Experience: In a similar role with a focus on CAD and PDM systems.
* Knowledge: Familiarity with SQL, Microsoft ERP systems, and the engineering design process.
* Collaboration: Ability to work seamlessly within teams, engaging with people across all levels of the organization.
* Communication Skills: Excellent written and verbal communication skills with the confidence to interact with suppliers, designers, and senior leadership.
* Professional Development: Eagerness to continuously learn and grow your skill set.
Desirable Qualifications:
* Mechanical Engineering degree or equivalent (Accredited by a relevant body is a plus).
* Experience with military standards or knowledge of ERP tools is an advantage.
* Background in training others on CAD and draughting (BS:8888 standards).
We offer…
Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
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