Operations Administrator - Reading
* £24,000 per year
* Free local parking
* Fantastic company benefits
* Trendy and modern offices
Hours:
* Full-time position
* Working hours are 8.30am to 5pm
* Monday to Friday
* Hybrid working options available with at least 2 days a week from home
The role of Operations Administrator:
* Creation and maintenance of accurate customer contracts and records in-time as required using the database.
* Ensuring all maintenance and system housekeeping is up to date inc. address changes, billing information, etc.
* Processing all costs and other fixed charges
* Processing of billing data to enable timely processing of invoices inc. copy charges and final billing.
* Collecting and compiling readings to use for service billing.
* Set-up and billing of contracts
* Invoicing supplies orders once processed inc. consumables.
* Handling contract queries through to resolution.
* Invoice Query management inc. raising credit notes.
* Processing and communication to customers of annual increases as per sales and service agreements.
* Send out signed copies of contracts to sales and customers as requested.
* Process customer service terminations.
* Assume responsibility for any other related duties as assigned.
The ideal Operations Administrator:
* Administration skills would be beneficial, but a good level of PC literacy and experience of using MS packages are essential.
* Fantastic communication and interpersonal skills are a must have.
* Top-class attention to detail will be required for this type of role.
* Problem-solving skills.
* Must be a self-starter, strong and confident.
* Able to deal with issues and queries.