Job summary We need someone with excellent communication skills, with a smart, polite and confident manner and the ability to work as either a part of a team or on their own initiative. The ability to remain calm under pressure is very important for this role. You must have good time keeping and time management skills and willing to be flexible with your working hours. We are a 3-site practice so a full driving license would be needed. The main purpose of the position is to ensure that the reception and administration of the practice runs smoothly and provides a high level of service to patients, clinicians and other members of the practice team. To this end we will need someone with previous Primary Care experience and the ability to use EMIS. We are looking to fill this vacancy quickly and wont, at this time, be able to accept any application where the candidate doesnt have these skills. Main duties of the job To ensure that the Reception and administration of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses, and other members of the Practice team About us Hollinswood & Priorslee Surgery is committed to providing and delivering the highest standard of healthcare to the patients of the practice. Our Clinical team is made up of three GPs, two GP Registrars, three Advanced Practioners, five Clinical Pharmacists, a Practice Nurse, an inhouse Physiotherapist and a Mental Health Clinician all offering a range of clinics within our 3 sites in central Telford. Currently we have approximately 7,400 registered patients. Our team is friendly, professional and supportive. Date posted 05 February 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A1444-25-0000 Job locations Downemead Hollinswood Telford Shropshire TF3 2EW Holliwell Practice Deercote Telford Shropshire TF3 2BH Glen Cottage Telford Shropshire TF2 9SW Job description Job responsibilities To ensure that the Reception and administration of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses, and other members of the Practice team. Booking appointments Contacting pathology/medical secretaries/outside agencies Dealing with test result enquiries Ambulance/ Transport bookings Home visit requests Deal with general enquiries Contacting other providers as requested by Doctor or Management Reception Duties Greet patients and visitors Register new patients and temporary residents Signposting patients to appropriate agencies Entering correspondence on Docman system Ensure outstanding queries are explained and handed over to next shift, as necessary Respond to needs of Clinicians during clinics Collect payments from patients for non-NHS services Deal with general enquiries Records Summarise, maintain and file/pull records as needed Prescriptions Dealing with requests for repeat prescriptions Raising prescriptions as per Practice protocols Dealing with queries relating to repeat prescriptions General Input and extract information from Practice computer system Check and action tasks, personal and generic emails and AccuRx daily Process all incoming and outgoing mail Undertake copying as required. Ensure that there is always an adequate level of stock e.g., new registration forms, Path lab forms etc Job description Job responsibilities To ensure that the Reception and administration of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses, and other members of the Practice team. Booking appointments Contacting pathology/medical secretaries/outside agencies Dealing with test result enquiries Ambulance/ Transport bookings Home visit requests Deal with general enquiries Contacting other providers as requested by Doctor or Management Reception Duties Greet patients and visitors Register new patients and temporary residents Signposting patients to appropriate agencies Entering correspondence on Docman system Ensure outstanding queries are explained and handed over to next shift, as necessary Respond to needs of Clinicians during clinics Collect payments from patients for non-NHS services Deal with general enquiries Records Summarise, maintain and file/pull records as needed Prescriptions Dealing with requests for repeat prescriptions Raising prescriptions as per Practice protocols Dealing with queries relating to repeat prescriptions General Input and extract information from Practice computer system Check and action tasks, personal and generic emails and AccuRx daily Process all incoming and outgoing mail Undertake copying as required. Ensure that there is always an adequate level of stock e.g., new registration forms, Path lab forms etc Person Specification Qualifications Essential Good standard of general education GCSE/GCE Mathematics C or above - Desirable GCSE/GCE English C or above - Desirable Experience:Essential Experience of working within General Practice Experience of Reception/Administration work Full working knowledge of EMIS System SkillsEssential Excellent communication skills (Written and Oral) Experience with all Microsoft application tools. Clear, polite telephone manner Good time keeping and time management skills Problem solving skills Interpersonal skills BehavioursEssential Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Teamwork and the ability to work alone Self-motivated Flexibility High level of Confidentiality KnowledgeEssential Knowledge of EMIS Web Knowledge of DOCMAN system Person Specification Qualifications Essential Good standard of general education GCSE/GCE Mathematics C or above - Desirable GCSE/GCE English C or above - Desirable Experience:Essential Experience of working within General Practice Experience of Reception/Administration work Full working knowledge of EMIS System SkillsEssential Excellent communication skills (Written and Oral) Experience with all Microsoft application tools. Clear, polite telephone manner Good time keeping and time management skills Problem solving skills Interpersonal skills BehavioursEssential Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Teamwork and the ability to work alone Self-motivated Flexibility High level of Confidentiality KnowledgeEssential Knowledge of EMIS Web Knowledge of DOCMAN system Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hollinswood and Priorslee Surgery Address Downemead Hollinswood Telford Shropshire TF3 2EW Employer's website https://www.hollinswoodpriorsleesurgery.co.uk (Opens in a new tab)