Job Purpose and primary objectives:
L1.5 Intune and EUC SME – Providing Technical assistance to users. Intune device registration and Imaging of Laptops
Key responsibilities (please specify if the position is an individual one or part of a team):
•Win-10 Laptop Build – Intune Device registration and Imaging
•Laptop handover to the approx. 40 users
•Providing Hyper care support to approx. 40 users
•Troubleshooting and resolving user laptop issue
•Providing access to users applications and co ordination with application team and Technical architect
•CMDB Management
•Hand hold customer in installation of any applications, 1st Level of support
•Identification, troubleshooting and resolution of various services running on Windows-10/11 Operating system
•1st Line Network Support
•User account creation
•Microsoft Exchange Support
•Printer Support
•Device Management via Intune Portal
•Antivirus Management
•Windows 10/11 Patch Deployment
•Providing support for operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance.
•Troubleshooting O365 related issues
•Should work effectively with relevant teams to investigate and resolve technical issues and communicate progress with stakeholders across the business.
•Maintain up to date system installation and configuration documentation, as well as related processes and procedures.
•Physically moving the devices from build location to users desk and set up OR dispatch area of courier the devices to users home/other offices.
•Help creating technical documentation, reporting and manuals
•Unpacking and Repackaging of Laptop delivery and putting shipping label for delivery at users home/another office
-Supervisory / Managerial responsibilities (please specify if the position will have persons reporting to it):
Key Skills/Knowledge:
•Intune device registration and OS Imaging
•Through knowledge on Supporting and Troubleshooting Intune managed WIN-10 Laptops
•Extensive knowledge of Laptop Hardware and Software Management
•Hand-on experience with Windows, Device configuration and troubleshooting
•Working knowledge of O365 Products and Services
•Knowledge on Device Security and Antivirus Programs
•Should have ability to perform remote troubleshooting and guiding the users
•Should have good customer-oriented attitude
•Require good problem-solving skills
•Should have excellent communication skills
•Windows registry changes/update