Summary
This is an exciting opportunity to work in IT support while gaining a recognised qualification. You'll be working in our IT department where you'll be providing support to end-users, undertaking maintenance, supporting systems, and much more. As part of the team, they'll be loads of opportunities to develop your IT & networking skills.
Wage
£14,526.20 a year
The salary will be paid in accordance with the national minimum wage for apprentices dependant on age of the applicant.
Training course
Network engineer (level 4)
Hours
Monday - Thursday, 08:15 - 15:45 and Fridays, 08:15 - 15:15
37 hours a week
Possible start date
Monday 1 September
Duration
2 years
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Install software and hardware and perform diagnostic fault finding
* Set up, maintain and support end user devices such as PCs, laptops, projectors, displays, sound systems, printers and other equipment, ensuring that systems are ready for use, up to date with the relevant security updates
* Work to and give guidance to others on the ICT Acceptable Use Policy
* Ensure the safe disposal of obsolete equipment, used consumables and waste materials in line with recognised Asset Management and legal requirements
* Work flexibly and undertake duties of an equivalent nature that may be required by the IT Manager
Where you’ll work
Headlands
Kettering
NN15 6BJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
GINGER NUT MEDIA LIMITED
Your training course
Network engineer (level 4)
Equal to higher national certificate (HNC)
Course contents
* apply the appropriate tools and techniques when securely operating and testing networks
* install and configure the elements required to maintain and manage a secure network
* implement techniques to monitor and record systems performance in line with defined specifications
* maintain security and performance of the system against known and standard threats
* apply the appropriate tools and techniques to identify systems performance issues
* apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
* communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
* upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
* record task details whether face-to-face, remote or in writing in line with ogranisational requirements
* interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
* monitor, identify and implement required maintenance procedures
* implement techniques to optimise systems performance in line with defined specifications
* organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
* explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
* operate securely and apply the appropriate process, policies and legislation within their business responsibilities
* communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
* apply the appropriate level of responsibility when planning and prioritising work tasks
* apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
* ensure compliance of network engineering outputs with change management processes
* select the appropriate tools and comply with organisation policies and processes when upgrading systems
* apply the appropriate tools and techniques when securely operating and testing networks
* install and configure the elements required to maintain and manage a secure network
* implement techniques to monitor and record systems performance in line with defined specifications
* maintain security and performance of the system against known and standard threats
* apply the appropriate tools and techniques to identify systems performance issues
* apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
* communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
* upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
* record task details whether face-to-face, remote or in writing in line with ogranisational requirements
* interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
* monitor, identify and implement required maintenance procedures
* implement techniques to optimise systems performance in line with defined specifications
* organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
* explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
* operate securely and apply the appropriate process, policies and legislation within their business responsibilities
* communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
* apply the appropriate level of responsibility when planning and prioritising work tasks
* apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
* ensure compliance of network engineering outputs with change management processes
* select the appropriate tools and comply with organisation policies and processes when upgrading systems
Your training plan
* Network Engineer Level 4 Apprenticeship Standard
More training information
* Training will be provided by Ginger Nut Training. Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required
* Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment. Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise
* To support learning, we utilise online resources mapped to the apprenticeship and all learners are given access to LinkedIn Learning, and other bespoke channels designed to support their apprenticeship
Requirements
Essential qualifications
GCSE in:
* Any other subject (grade 5 or above)
* English (grade 5 or above)
* Maths (grade 5 or above)
Desirable qualifications
A Level in:
* Computing (grade C)
BTEC in:
* Computing (grade M / D)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
* Physical fitness