Your role will be to provide a high level of customer service by assisting both internal and external customers via the phone and in person, in addition to administrative support. If you have a strong customer service focus, close attention to detail, and strong computer skills this role could be for you.
Responsibilities
* Building customer relationships
* Communication in person, over the phone and via email
* Marketing the business and building long term relationships
* Account Management duties
* Handling customer requests
* Problem solving
* Working to deadlines
* Administration duties
* Management of multiple deadlines in a wide variety of administrative and operational tasks
* Working as part of a team and also individually when required
* Working in a fast-paced environment
This role has amazing development opportunities to get promoted to a Senior Customer Assistance Representative within 10-12 months. You will then have the opportunity to sign up to our "Internal Development Programme" where you start to learn more about the wider business with hands-on training in areas such as Fleet Logistics, Marketing, Finance and Operations, with a view to further promotion to a Lead Customer Assistance Representative.
This is an exciting and rewarding opportunity where you can directly see your impact on the business. If you think this role sounds like the perfect job for you, then don't delay and apply today!
Minimum Requirements
* No Driving Licence is required for this role - Just the ability to commute to and from the office
* Business standard IT skills, including Microsoft Excel & Outlook
* Excellent communication and customer care skills
* Strong interpersonal and teamwork skills
* Experience of handling customer service enquiries via email, phone and in person
* The ability to pass a security check that includes Criminality, Financial and Employment References
Compensation and Benefits
* £11.44 per hour, 25 days paid holidays a year + public holidays (additional x5 days holiday after 5 years of service)
* Life Assurance - x3 Salary
* Short and Long Term Disability
* Pension plan including stakeholder contribution and profit share
* Relocation assistance policy
* Employee Assistance Programme - Support on physical, mental and financial wellbeing
* My Purpose My Time - x1 day annually to volunteer at a charity / organization of your choice
* Maternity / Paternity / Adoption / Shared Parental leave
* Worldwide discounted car rental hire for personal, family and friends use
* Enterprise Car Club membership discount
* Cycle to work scheme
* Many more partner discounts
* Our 'promote from within policy' means you can go as far as your talent will take you
Hours
* 42.5 per week
* Monday - Friday
* 08:00-17:00
The role offers fantastic progression opportunities via our in-house training and development programmes. We encourage all our employees to be the best they can be and we reward this commitment with £500 bonuses on completion of each training stage, there are two stages in your initial training. The training program will be around 10 months. As you complete each task on the training roadmap you will mark your completion and your understanding and competence in that area will be assessed and accredited by your leadership team. There will be lots of different knowledge checks and activities along the way, so you'll always be taking the next step in your learning with us.
We are recognised as a leader in diversity, equity and inclusion, having been included in prestigious lists such as The Times Top 50 Employers for Gender Equality and Stonewall's Top 100 Employers for LGBTQ+ Inclusion. Additionally, we proudly hold the title of Disability Confident Leader.
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