Crew Member - Fallings Park - Cannock Road - Part Time
This is one of the most important roles we have in our restaurant, you will be the first person a customer sees when entering the store.
Your smiley face and approachable body language will be the start of their experience. It's important we are well presented and are at first hand to assist with their queries.
Most will think the role will be to clean tables, however there is so much more to this role. Please read carefully all the areas you will be asked to maintain and clean:
1. Greeting Customers - Having light conversations
2. Smiling
3. Creating a happy and safe environment
4. Ensuring tables are cleaned and ready for customers to use
5. Assisting / educating customers how to use the kiosks
6. Taking their food to their table
7. Interacting with children - Giving out coloring sheets and crayons
8. Sweeping and mopping the floor
9. Emptying out the in-store and car park bins
10. Maintaining the cleanliness of toilets (this includes deep cleaning toilets too)
11. Detailed cleaning on quieter days e.g. cleaning under tables, scrubbing the chairs and legs of tables
12. Dusting
13. Speaking to customers about our Restaurant surveys and offers - This allows to improve areas customers may highlight on surveys
14. Assisting staff taking orders on tills
15. Assembling food when asked (during busier periods)
16. Setting up / taking part in Charity events with the team
17. Selling raffle tickets
18. Participating in events, Easter, Halloween, Christmas dress up
As described, this role is very important to us and the customers. The customers need to feel comfortable in our stores with the confidence to approach you if any further assistance is needed.
Overall, you will be at the heart of the store, the friendly face the customer sees and is welcomed by. We want you to be able to create feel-good moments for all our customers. The positive energy we display and give will determine that they will most definitely return to us.
You are expected to maintain high standards of customer service at all times from start to finish.
Location
There’s always support as you’re doing the role.
Training and Support
At McDonald's, we believe in opportunity for everyone, and Training & Development is something that is paramount within our restaurants. The digital training guides we have created and made available solidify your learning and make it easier for you to progress in your careers. The training continues even after your first few months with us, and we have various online resources which can be used to progress further within the business.
Employee Benefits
1. Holiday Pay - In every role, you will receive holiday pay, the amount may differ depending on the role and part-time employees.
2. Employee Discounts - Discounts at hundreds of major high-street and online retailers.
3. Pension Scheme - If eligible, you will be enrolled onto our pension scheme.
4. Performance Reviews - Every year, you’ll have a review with your manager, which can make a real difference to your pay. You’ll get a bigger pay rise if your reviews show you’re doing well.
5. Flexible Scheduling - We offer a flexible approach to scheduling. You can make informal flexible working requests via our online platform.
6. Service Awards - We celebrate continuous service with rewards throughout your employment with us.
7. Free Meal - You’ll be entitled to a free meal during your shift.
8. Learning and Development - At McDonald’s, we believe in opportunity for everyone. If you want to learn, develop and further progress your career, we’ll give you the chance.
Why Work Here
Our values show what matters most to us and tell the world what McDonald's stands for. We live by them every day. All across the world. From our restaurant-working colleagues, right through to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do. Making sure we can continue to evolve alongside a changing world.
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