Overview of the role
Responsible for providing excellent customer service through a variety of communication channels. Respond directly to customer queries and feedback via the company’s communications tools and in line with policies set by the business. Ensure that feedback is dealt with, recorded and escalated as appropriate in line with our regulatory and NHS obligations. Identifying, supporting and resolving problems for customers, GP surgeries and other healthcare professionals quickly and efficiently. Responsible for business operations tasks, such as setting patient EPS nominations and checking exemption evidence. Comfortable with being able to work flexible hours, including weekends. Weekly rotated shift patterns include: 8am - 4pm, 9am - 5pm and 10am - 6pm.
The Ideal Candidate
We are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part-time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you. Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
Package Description
Competitive salaries
Excellent training & development opportunities
Paid Holidays
Workplace pension scheme
Staff Discount
Travel Loans and more….
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Created on 18/04/2025 by TN United Kingdom
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