Job summary A exciting opportunity has arisen to join our primary care team within Sutton Primary Care Networks (PCN) as a Team Manager providing support to GP practices for patients presenting with mental health problems. The service looks at psychological, social, biological and environmental factors that may be impacting mental health and looks to support service users through early intervention, relapse prevention and management of mental health, using a range of approaches to achieve this. Main duties of the job The post holder will work as part of the primary care team within Sutton Primary Care Networks (PCN), providing support to GP practices for patients presenting with mental health problems. This support will include provision of advice, education, support and interventions to patients and carers. It also includes offering expert advice and education to primary care staff across the four Primary Care Network(s) in Sutton PCN. The PCN Mental Health Practitioners Manager will provide effective day-to-day management of the service, including people (workforce) management, co-ordinating own and team workloads, to ensure referrals are processed and initial contacts made within agreed timeframes. Use Business Intelligence (Trust PCN dashboards) to monitor performance and implement mitigations where necessary and within allocated resources. Lead by example (values) and contribute to the NHS England/Improvement & Trusts vision to transform the way we deliver Community Mental Health Services (improving Access, Recovery, Reduce pressure on Acute services, and improve the Patient Experience). The PCN Mental Health Practitioners Manager will also represent the team internally / within the Trust as well as externally with our stakeholders. About us We are Proud to Belong at South West London and St George's Mental Health NHS Trust. We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'. This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services. We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do. We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive. Come and join our inclusive teams and help our patients on their recovery journey. Date posted 05 November 2024 Pay scheme Agenda for change Band Band 7 Salary £51,883 to £58,544 a year pro rata per annum inclusive of outer London of HCAS Contract Fixed term Duration 12 months Working pattern Part-time Reference number 294-COMM-6776744-JB Job locations Thomas Wall Centre 52 Benhill Avenue Sutton SM1 4DP Job description Job responsibilities Be responsible for the smooth and effective operational management and co-ordination of the Sutton PCN Mental Health Practitioners Team Continuously review & improve systems for referral management and treatment resources management, ensuring a fast and appropriate response to referrers Hold regular meetings with the team, to ensure that the separate elements of team accountabilities are fully addressed. Hold full managerial responsibility for all staff members, ensuring they work within an agreed operational policy Ensure Data Quality by delivering comprehensive inductions to new starters (and regular update/refresher training), monitoring performance information and ensuring records are completed in a timely & appropriate manner. To facilitate and enable appropriate communication within Primary care networks within a specified borough, between other teams and departments across South West London including Local Authorities, service users, carers and other relevant agencies. Regularly review and manage incidents reported by the team, and where appropriate support/lead on the investigation of Complaints, under the guidance of the Trusts or PCNs Quality & Governance Dept. Be available for assessments or other clinical work where unplanned circumstances deem this to be the priority i.e. available for action in the event of an emergency. Lead and participate in the management of workforce (Vacancies & Recruitment), using Dashboard appropriately to process Payroll Variations, Requests to Recruit through to shortlisting & interviews (TRAC) Be actively involved in multi-disciplinary meetings, including safeguarding and to ensure that safeguarding of Children and Adults is appropriately considered and managed at all times. Liaise with the managers of the Sutton PLRS/IRH/HTT/Talking Therapies as required. Ensure comprehensive liaison and feedback to GPs and Primary Care Network referrers. Job description Job responsibilities Be responsible for the smooth and effective operational management and co-ordination of the Sutton PCN Mental Health Practitioners Team Continuously review & improve systems for referral management and treatment resources management, ensuring a fast and appropriate response to referrers Hold regular meetings with the team, to ensure that the separate elements of team accountabilities are fully addressed. Hold full managerial responsibility for all staff members, ensuring they work within an agreed operational policy Ensure Data Quality by delivering comprehensive inductions to new starters (and regular update/refresher training), monitoring performance information and ensuring records are completed in a timely & appropriate manner. To facilitate and enable appropriate communication within Primary care networks within a specified borough, between other teams and departments across South West London including Local Authorities, service users, carers and other relevant agencies. Regularly review and manage incidents reported by the team, and where appropriate support/lead on the investigation of Complaints, under the guidance of the Trusts or PCNs Quality & Governance Dept. Be available for assessments or other clinical work where unplanned circumstances deem this to be the priority i.e. available for action in the event of an emergency. Lead and participate in the management of workforce (Vacancies & Recruitment), using Dashboard appropriately to process Payroll Variations, Requests to Recruit through to shortlisting & interviews (TRAC) Be actively involved in multi-disciplinary meetings, including safeguarding and to ensure that safeguarding of Children and Adults is appropriately considered and managed at all times. Liaise with the managers of the Sutton PLRS/IRH/HTT/Talking Therapies as required. Ensure comprehensive liaison and feedback to GPs and Primary Care Network referrers. Person Specification Training & Qualification Essential Registered mental health professional appropriate to the job role (Nurse, Occupational Therapist, Social Worker, Pharmacy technician, Psychologist, Pharmacist) Evidence of post qualification training/education Mentorship development Evidence of continuing professional development A commitment to completing full quality improvement training Desirable Non-medical prescriber Experience of using quality improvement methodologies Experience Essential Demonstrable experience of working at Band 6 or equivalent Significant relevant clinical experience Experience of working with people who have experienced serious ongoing mental health problems Experience of research based/reflective practice e.g. understanding and ability to use supervision to reflect on skills, attitude and knowledge and develop these by using evidence-based practice Experience as a preceptor/mentor Knowledge of clinical governance and audit Ability to proactively and independently manage a workload Experience of providing a range of clinical interventions, including triage and assessment, to people in the designated care group with a variety of health problems Evidencing of completing and/or supporting clinical research projects and audits Experience of working consultatively with professionals. Desirable Previous experience of working within primary care Knowledge & Skills Essential Ability to provide quality care that is responsive to service user needs, without close supervision Excellent written and oral communication skills Good organisational skills Resilient: able to cope in difficult interpersonal situations Self-aware, self-confident and intrinsically motivated to do a good job and to motivate others IT skills Desirable Ability to contribute to, monitor and implement changes and improvements to services Specialised clinical skills, e.g. group work, anxiety/anger management, CBT, family work skills Person Specification Training & Qualification Essential Registered mental health professional appropriate to the job role (Nurse, Occupational Therapist, Social Worker, Pharmacy technician, Psychologist, Pharmacist) Evidence of post qualification training/education Mentorship development Evidence of continuing professional development A commitment to completing full quality improvement training Desirable Non-medical prescriber Experience of using quality improvement methodologies Experience Essential Demonstrable experience of working at Band 6 or equivalent Significant relevant clinical experience Experience of working with people who have experienced serious ongoing mental health problems Experience of research based/reflective practice e.g. understanding and ability to use supervision to reflect on skills, attitude and knowledge and develop these by using evidence-based practice Experience as a preceptor/mentor Knowledge of clinical governance and audit Ability to proactively and independently manage a workload Experience of providing a range of clinical interventions, including triage and assessment, to people in the designated care group with a variety of health problems Evidencing of completing and/or supporting clinical research projects and audits Experience of working consultatively with professionals. Desirable Previous experience of working within primary care Knowledge & Skills Essential Ability to provide quality care that is responsive to service user needs, without close supervision Excellent written and oral communication skills Good organisational skills Resilient: able to cope in difficult interpersonal situations Self-aware, self-confident and intrinsically motivated to do a good job and to motivate others IT skills Desirable Ability to contribute to, monitor and implement changes and improvements to services Specialised clinical skills, e.g. group work, anxiety/anger management, CBT, family work skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name South West London and St Georges Mental Health NHS Trust Address Thomas Wall Centre 52 Benhill Avenue Sutton SM1 4DP Employer's website https://www.swlstg.nhs.uk/ (Opens in a new tab)