Full time/ Part time or Job share - 36.75 hours per week
Permanent
B&Q Inverness
£32,000
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Department Manager and you’ll be a big part of this.
We’re thinking more ambitiously about how our stores can offer our customers even more. Creating a store within a store, you’ll get to think big too. You’ll make things happen – setting standards, coming up with ideas, and finding fresh ways to make your team and department the best they can be. You’ll keep customer service levels high and use your customer knowledge to spot opportunities to give them even more. It’ll be your department to run. But, because we’re so big on teamwork, you won’t tackle the challenge alone.
Key Responsibilities:
1. Manage the department and ensure high customer service levels.
2. Set standards and come up with innovative ideas for improvement.
3. Utilize customer knowledge to identify opportunities.
4. Motivate and engage your team.
5. Cover store opening hours on a rota basis, including evenings, weekends, and bank holidays.
Qualifications:
1. Experience in customer service.
2. Passion for home improvement.
3. Willingness to learn new technologies and methods.
4. Ability to work flexibly.
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