HR Manager at Trust for Sustainable Living
We have an exciting opportunity for a dynamic, commercially minded and customer focused Front of House and Retail Manager to join our team at The Living Rainforest.
The Trust for Sustainable Living is a registered charity based near Newbury, Berkshire. At our visitor centre, The Living Rainforest, visitors can experience the sights, sounds and smells of a lush tropical rainforest environment.
The Front of House Manager is a key member of our team, managing the front of house areas. This is a business focused role to drive the long-term success and profitability of the centre, including the front reception and retail activity which are key parts of the visitor experience.
Key Responsibilities:
1. To manage the Visitor Centre front of house including shop and front entrance
2. Develop a profitable and effective sales operation which contributes to the overall visitor experience
3. To recruit, manage, train and support all Front of House staff
4. Managing rotas and coordinating with part time and weekend staff
5. Assist with events held at The Living Rainforest from room layout to customer welcome
6. Support the education team with greeting school groups and assisting to ensure every school has a memorable visit.
7. Implement promotional strategies using sales and pricing data
8. Ensure all Front of House areas are welcoming
9. Ensure all visitors have a positive and friendly experience throughout their visit, from the initial welcome through to their journey home.
10. Optimise admissions income, in collaboration with colleagues across the organisation
11. Oversee the training of front of house staff about Gift Aid sign up, and monitor uptake
12. Lead by example in providing visitors advice and handle complaints in a quick, efficient, professional manner
13. Ensure the shop and café are suitably merchandised in accordance to our visitor profiles, and to ensure sufficient quantities of product are available
14. Oversee the stock levels, display and pricing of products in our shop and café.
15. Attend trade shows where required and communicate with suppliers.
16. Using our EPOS/CRM system to optimise sales volume and profitability including, by identifying profitable lines and bestsellers and monitoring spend per head
Required skills and experience:
1. This is a hands-on management role with the ability to lead by example.
2. Have strong leadership skills and ability to manage a team
3. Be commercial minded and target focused
4. Fantastic communication and organisation skills
5. An excellent team player and willing to collaborate with all areas of the organisation
6. Must be willing to undertake an advanced DBS check and be First Aid trained
7. Good computer skills excel, word and familiarity with EPOS systems.
8. Experience working in a front of house/retail environment would be highly desirable
About this role:
1. This is a full-time role and involves working weekends and Bank Holidays on a rota basis
2. The standard hours are 9.00am to 5.30pm with some flexibility required
3. We can offer you a diverse role within a unique working environment, with the opportunity to get involved with different aspects of a visitor centre.
To apply, please send your CV together with a covering letter explaining why you would be the best candidate for the role to robynd@livingrainforest.org.
Thank you for your interest in joining our team. Due to the popularity of some vacancies, if we haven’t contacted you back within 28 days, please assume that your application was unsuccessful.
We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
The Living Rainforest is committed to safeguarding and promoting the welfare of children, young people and Adults at Risk. Therefore the successful applicant will need to undertake an enhanced Disclosure and Barring Service check for this role.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Education Management
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