Responsibilities / Tasks
Office hours – 9:00am – 17:00pm (30 min break) - Fully office based role.
* Completing handover and credit check forms, and gathering information for new customer setups.
* Raising service calls.
* Raising purchase orders and credits.
* Sending FSE work orders, processing their hours and work reports.
* Checking margins and invoicing calls.
* Raising overhead purchase orders.
* Completing quarterly call-out rotas for engineers' 24-hour duty.
* Approving engineers' hours daily for the previous day.
* Maintaining records of engineers' holidays, lieu days, absences, and sickness.
* Closing maintenance calls at the end of each month.
* Compiling reports such as contract margins, engineers' weekly hours, and service call transaction reports.
* Liaising with site contacts to schedule work and discuss overdue invoices.
* Compiling and distributing the weekly diary to engineers.
* Maintaining a maintenance log and ensuring visits are completed on time.
* Monitoring customer KPIs.
* Gathering information and preparing simple quotes for customers.
* Liaising with engineers regarding their PPE and workwear requirements and submitting requests to service support for orders.
Your Profile / Qualifications
* Previous experience in an administrative role preferably within a service or technical environment.
* Experience working collaboratively with a team.
* Full MS Office proficiency.
* SAP experience preferable.
* Attention to detail.
* Ability to multitask.
* Excellent verbal and written communication skills.
* Customer-centric attitude.
* Financial acumen.
* A team player – Ability to work within a team for internal/external clients in a fast-paced and energetic environment.
* Proven ability to remain calm under pressure.
* Passion to succeed with the ability to work with minimal supervision and be self-motivated.
* Flexibility of time to ensure all duties are carried out across a diverse 24/7 business.
Did we spark your interest?
Then please click apply above to access our guided application process.
#J-18808-Ljbffr