Claims Performance Analyst
Salary Circa £50,000
Do you have an analytical mindset and a passion for helping drive business performance and outcomes through robust tracking, reporting and analysis?
We have an exciting opportunity to join our growing team, tracking and analysing Claims Indemnity (Claims Cost) performance for the redesign programmes currently happening in our Claims functions.
Following on from the successful Motor Claims redesign, Property and Casualty are now undergoing a significant programme of change. As part of the newly formed and evolving Claims COO, the impact tracking team are responsible for implementing and evolving a rigorous approach to tracking the impact of transformational change on claims cost, taking a “lead indicator” approach to enable proactive intervention and early recognition of benefits.
This is a vital role in a high-profile programme and a unique opportunity to develop an in-depth knowledge of claims, test analytical and problem-solving capabilities and further develop stakeholder management skills.
A bit about the job:
* Build high quality and credible indemnity tracking across the Claims transformation programme by bringing together teams across change, finance, business Intelligence and analytics to translate business decision points and activities into measurement methodologies.
* Develop a deep understanding of the dynamics of claims data in relation to the end-to-end system with total economics in mind.
* Support the timely and accurate population of tracking and be “all over” performance, providing high quality, actionable insight based on data.
* Take on ad-hoc analysis and problem solving demonstrating a curious mindset and produce high quality presentation of analysis. Be able to tailor this to an operational audience.
* Support the creation of forecasts for programme benefits, ensuring that the impact of risks and opportunities on benefit trajectories is understood by delivery theme teams.
* Support the claims finance team in the translation of lead operational indicator tracking into a P&L view and be receptive to input and feedback.
* Contribute to the improvement of overall data quality and governance within the claims function. Work with project teams and operations to ensure consistency of data and understanding across different elements of tracking – efficiency, indemnity, and customer.
Skills & Experience Required
* GI and claims experience preferred but not essential.
* Experience in a finance or actuarial role would be advantageous, but not essential. Prior analytical experience desired, must be able to take the initiative and work outside a process.
* Be proactive and tenacious, with good problem-solving skills and the ability to think laterally.
* Excellent Excel modelling skills with the ability to translate and manage complex formulas and interrogate large data sets.
* Effectively manage stakeholder expectations with the ability to articulate performance effectively both at summary and detailed level.
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