Complaint Coordinator
£25,000 - £27,000
Liverpool City Centre / Hybrid Work Arrangement
The Company
Our client is a well-established financial services provider with a strong reputation for delivering tailored solutions to their customers. Operating within the consumer finance sector, they are known for their commitment to excellent customer service and innovative products. With a supportive and professional team culture, they pride themselves on fostering a collaborative working environment that values continuous improvement and customer satisfaction.
The Role
We are seeking a dedicated Complaints Coordinator to join our client’s team. This is a customer-focused role that involves managing and resolving complaints across multiple channels, including phone, email, and social media. You will play a key role in ensuring customer satisfaction by addressing concerns promptly and professionally while adhering to regulatory and company standards.
Key Responsibilities:
Handle incoming complaints through various channels, including phone, email, and social media, ensuring all issues are logged accurately.
Investigate and resolve customer complaints in line with company policies and regulatory guidelines.
Communicate resolutions effectively, maintaining a professional and empathetic tone at all times.
Collaborate with internal departments to gather information and implement solutions for complex cases.
Monitor complaint trends and provide ...