Job Description
The Role:
The key purpose of this role will be to provide Group Risk support services to a portfolio of corporate clients and to assist with the co-ordination of client work in an accurate and timely manner.
Responsibilities:
1. Responsible for the day to day support and delivery to allocated clients including the administration of client renewals and general requirements
2. Support Consultants with the processing of scheme renewals and rate reviews for products such as Group Life Assurance, Group Income Protection and Group Critical Illness, in line with internal processes
3. Build effective relationships with clients and providers through a thorough knowledge of their schemes and regular written and verbal communication
4. Provide proactive support for ongoing client services and project-based work
5. Provide support to advisers and the client facing team with meeting and report preparation, obtaining and checking quotes and administering new business in line with compliance requirements
6. Management of workflow within agreed internal service level agreements and processes
7. Provide ad hoc support to day to day client queries, resolving or escalating as necessary
8. Produce work to a high level of quality and accuracy
9. Management of claims and medical underwriting where appropriate
10. Accurate completion of internal systems and databases to ensure maintenance...