Job summary We are looking to recruit a Pharmacy Technician who has the opportunity to contribute towards improving prescribing practices, patient care and safety, which involves assisting patients to get the best from their medicines whilst maximising health outcomes. The role is advertised as full-time but we welcome interest from part time or job share candidates that have the right skills and ethos for the role. The successful candidate will hold an NVQ Level 3 in Pharmacy Services (BTEC or equivalent) and registered as a Pharmacy Technician with the General Pharmaceutical Council. If not already qualified or enrolled in an approved training pathway, the successful candidate will have the opportunity to complete an approved training pathway, for example, the Primary Care Pharmacy Educational Pathway (PCPEP). This role will be employed through the West Mendip Primary Care Network (PCN), whilst working full time at Glastonbury Surgery. This provides a great opportunity for the role to benefit from both the expertise of the practice and support from the wider PCN, including a network of Pharmacy Technicians already employed via the PCN. Main duties of the job Review discharge summaries & letters Operate a telephone appointment system to carry out medicine optimisation tasks. Assist and take responsibility for, under the guidance of the Clinical Pharmacist, the delivery of medicines and patient safety audits Support the practice reception team in streaming general prescription requests, so as to allow GPs and clinical pharmacists to review the more clinically complex requests. Be accessible to the wider non-clinical team to assist with daily ad-hoc medication queries and requests. Support the practice to deliver on QOF and locally commissioned enhanced services where appropriate. About us West Mendip Primary Care Network (PCN) is a PCN in the beautiful Mendip area of Somerset with 5 GP practices and a diverse population. The 5 practices are located within United Kingdoms smallest city of Wells and the nearby towns of Glastonbury and Street. Currently clinically led under the leadership of the Clinical Director, Dr Kate Rush, who is also a GP partner at Wells Health Centre, the PCN is made up of: Glastonbury Health Centre Glastonbury Surgery Wells City Practice Wells Health Centre Vine Surgery Glastonbury Surgery has a registered list size of 14,000 patients who are expertly cared for by a comprehensive and diverse multi-disciplinary team including; GPs, GP Registrars, Paramedic, Nurse Practitioners, Practice Nurses, HCAs, Pharmacy Technicians, administrative, secretarial & reception staff. The friendly and supportive working environment offers a structured and pleasant working day. Benefits of working for the practice include a competitive annual leave entitlement, access to the NHS pension scheme, commitment to continued personal and professional development and free on-site parking. Date posted 14 March 2025 Pay scheme Other Salary £15.67 an hour Contract Permanent Working pattern Full-time, Part-time, Job share, Flexible working Reference number A3091-25-0004 Job locations Glastonbury Surgery Feversham Lane Glastonbury Somerset BA6 9LP Job description Job responsibilities The role at Glastonbury Surgery requires the following responsibilities: Reviewing discharge summaries and letters from medical professionals and taking necessary action, such as amending repeat medication and arranging blood tests. Operate a telephone appointment system to carry out medicines optimisation tasks, including effective medicine administration, supporting medication reviews and reconciliation. This will involve the utilisation of remote consultation skills to work in partnership with patients to ensure they use their medication effectively. Assist and take responsibility for, under the guidance of the Clinical Pharmacist, the delivery of medicines and patient safety audits e.g. Eclipse alerts and CQC searches. Using the results of the search the Pharmacy Technician will progress the planning of any required monitoring such as blood tests by inviting patients or arranging district nurse visits for housebound patients. Oversee and support the administration of prescriptions, stepping in to support capacity and achieve the timely management of prescription requests. Manage shared care protocols and liaise with Clinical Pharmacists for more complex patients. To take a proactive approach to the safe handling of prescriptions including assessment of risk and making recommendations for improvement/update protocols. Support the practice reception team in streaming general prescription requests, so as to allow GPs and clinical pharmacists to review the more clinically complex requests. Be accessible to the wider non-clinical team to assist with daily ad-hoc medication queries and requests. Support the implementation of national prescribing policies and guidance within GP practices, care homes and other primary care settings. Support the practice to deliver on QOF and locally commissioned enhanced services where appropriate. Develop relationships with other pharmacy professionals and members of the multi-disciplinary team to support integration across health and social care including primary care, community pharmacy, secondary care and mental health. Job description Job responsibilities The role at Glastonbury Surgery requires the following responsibilities: Reviewing discharge summaries and letters from medical professionals and taking necessary action, such as amending repeat medication and arranging blood tests. Operate a telephone appointment system to carry out medicines optimisation tasks, including effective medicine administration, supporting medication reviews and reconciliation. This will involve the utilisation of remote consultation skills to work in partnership with patients to ensure they use their medication effectively. Assist and take responsibility for, under the guidance of the Clinical Pharmacist, the delivery of medicines and patient safety audits e.g. Eclipse alerts and CQC searches. Using the results of the search the Pharmacy Technician will progress the planning of any required monitoring such as blood tests by inviting patients or arranging district nurse visits for housebound patients. Oversee and support the administration of prescriptions, stepping in to support capacity and achieve the timely management of prescription requests. Manage shared care protocols and liaise with Clinical Pharmacists for more complex patients. To take a proactive approach to the safe handling of prescriptions including assessment of risk and making recommendations for improvement/update protocols. Support the practice reception team in streaming general prescription requests, so as to allow GPs and clinical pharmacists to review the more clinically complex requests. Be accessible to the wider non-clinical team to assist with daily ad-hoc medication queries and requests. Support the implementation of national prescribing policies and guidance within GP practices, care homes and other primary care settings. Support the practice to deliver on QOF and locally commissioned enhanced services where appropriate. Develop relationships with other pharmacy professionals and members of the multi-disciplinary team to support integration across health and social care including primary care, community pharmacy, secondary care and mental health. Person Specification Knowledge & Skills Essential Able to communicate complex and sensitive information to patients or wider group audiences, using a variety of methods of communication Able to develop effective working relationships at all levels Demonstrate ability to identify and implement best practice Ability to work independently and within a team and demonstrate the ability to work together with patients and other healthcare professionals to achieve best possible outcomes Ability to work under pressure Ability to prioritise and manage own work Excellent written and verbal communication skills Good computer skills including word-processing, spreadsheets, presentations. Experience Essential Understanding of prescribing and medicines management issues Understanding of working effectively within multi-disciplinary groups and hospital pharmacy Dealing with public/patients Knowledge and understanding of pharmacy law and ethics and current legislation Good clinical knowledge including terminology Desirable Experience in training others 2 Years Post Qualification experience Personal Qualities/Other Essential Professional appearance & demeanour Adaptable to change - flexible in accepting new procedures and policies Ability to demonstrate initiative: proactive and self-motivated Progressive and continuing professional development Enthusiastic Hold a current UK driving licence and be able to drive between practices Qualifications Essential NVQ Level 3 Pharmacy Services (BTEC) (or Equivalent) Registration as a Pharmacy Technician with the General Pharmaceutical Council Evidence of CPD Enrolled in, undertaking or qualified from, an approved training pathway For example, the Primary Care Pharmacy Educational Pathway (PCPEP). Person Specification Knowledge & Skills Essential Able to communicate complex and sensitive information to patients or wider group audiences, using a variety of methods of communication Able to develop effective working relationships at all levels Demonstrate ability to identify and implement best practice Ability to work independently and within a team and demonstrate the ability to work together with patients and other healthcare professionals to achieve best possible outcomes Ability to work under pressure Ability to prioritise and manage own work Excellent written and verbal communication skills Good computer skills including word-processing, spreadsheets, presentations. Experience Essential Understanding of prescribing and medicines management issues Understanding of working effectively within multi-disciplinary groups and hospital pharmacy Dealing with public/patients Knowledge and understanding of pharmacy law and ethics and current legislation Good clinical knowledge including terminology Desirable Experience in training others 2 Years Post Qualification experience Personal Qualities/Other Essential Professional appearance & demeanour Adaptable to change - flexible in accepting new procedures and policies Ability to demonstrate initiative: proactive and self-motivated Progressive and continuing professional development Enthusiastic Hold a current UK driving licence and be able to drive between practices Qualifications Essential NVQ Level 3 Pharmacy Services (BTEC) (or Equivalent) Registration as a Pharmacy Technician with the General Pharmaceutical Council Evidence of CPD Enrolled in, undertaking or qualified from, an approved training pathway For example, the Primary Care Pharmacy Educational Pathway (PCPEP). Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Glastonbury Surgery Address Glastonbury Surgery Feversham Lane Glastonbury Somerset BA6 9LP Employer's website https://www.glastonburysurgery.co.uk/ (Opens in a new tab)