Customer Service Advisor
* Sunderland SR5 (great transport links)
* Monday to Friday, 9am to 5.30pm (no weekends)
* £25,000 per annum
* Initially temporary for 3 months, with a potential permanent contract available for top performers
A number of inbound Customer Service Advisors are wanted to join a successful global company at their Sunderland site.
Based out of stylish offices with modern tech, casual dress and great staff facilities (comfy breakout room, kitchen, games tables, even a beer tap), you’ll play a key frontline role in providing a first-class service to your customers.
What You’ll Be Doing
* Taking your customers on their journey from initial enquiry through to product delivery and after service care.
* Taking an empathetic, understanding approach to your customers at all times.
* Using your product and industry knowledge (which you will gain through top quality training and development) to guide your customers and make sure they are receiving the best advice possible.
* Processing customer payments through the system.
* Liaising with other departments such as production or dispatch to ensure orders are on time.
What You will Bring to the Team
* First class customer service skills
* A passion for helping people – while a professional customer service background is great, we are also keen to speak with you if you have different industry experience such as care/support work or sales.
* IT literate – all your customer comms are logged through the inhouse systems.
* A strong team ethic.
* Empathy and resilience – on occasion, some customer calls can be challenging but rewarding, so if you can bring these skills, we will give you the training to be a success.
For further details, please apply or contact Fay Scott at Pin Point Recruitment