Company Description:
Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.
At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe.
We are seeking a highly skilled and motivated IT Service Delivery Manager to join our team. The successful candidate will be responsible for overseeing and managing all aspects of our IT service delivery operations. This includes ensuring the delivery of high-quality IT services, managing service level agreements (SLAs), and collaborating with various internal and external stakeholders to achieve business objectives. The IT Service Delivery Manager will also be responsible for managing a team of IT professionals, providing guidance, support, and mentorship.
Responsibilities:
Service Delivery Management:
Oversee the delivery of IT services to meet business needs and customer expectations.
Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve service delivery.
Monitor service performance, identify areas for improvement, and implement necessary changes to enhance service quality.
Stakeholder Collaboration:
Collaborate with internal teams, clients, and vendors to understand business requirements and align IT services accordingly.
Act as a liaison between IT and other departments, ensuring effective communication and understanding of IT initiatives and service offerings.
Team Management:
Manage and lead a team of IT professionals, providing coaching, guidance, and performance feedback.
Foster a collaborative and high-performance team culture, encouraging continuous learning and development.
Incident and Problem Management:
Implement and oversee incident and problem management processes to ensure timely resolution of IT issues.
Conduct root cause analysis and implement preventive measures to avoid recurring incidents.
Budget and Resource Management:
Manage the IT service delivery budget, ensuring cost-effective utilization of resources.
Optimize resource allocation to meet service demands efficiently.
Quality Assurance:
Establish and enforce quality assurance processes to deliver reliable and secure IT services.
Conduct regular audits to ensure compliance with organizational policies and industry standards.
Qualifications:
Bachelor"s degree in Information Technology, Computer Science, or related field. Master"s degree is a plus.
Proven experience (4 years) in IT service delivery management, with a strong focus on customer satisfaction and service quality.
Solid understanding of ITIL framework and best practices.
Technical understanding of AWS cloud infrastructure architecture.
Experience of SDLC and DevSecOps best practices.
Strong knowledge of Cyber Security standards and their implementation.
Technical experience of implementing service desk workflows and tools.
Excellent leadership and team management skills.
Strong analytical and problem-solving abilities.
Exceptional communication and interpersonal skills.
Ability to work effectively in a fast-paced, dynamic environment.
Relevant certifications such as ITIL, PMP, or related certifications are desirable.
What we look for:
We seek out individuals who are always looking for new ways to improve or do things differently.
We expect you to be proactive and be prepared to share open and honest feedback regularly.
We know that working collaboratively will help us reach our shared goals faster, so we always look for similar individuals who will be willing to help others.
Whether it is our customers, our markets, or each other, we like people to ask questions and listen to the answers so we can all learn and improve.
We expect individuals to take responsibility for their actions and make decisions based on what is right for people, profit and planet.
Benefits:
Company Pension, Healthcare & Life Assurance Schemes
On-site parking
Hybrid Working
Subsidised Gym Membership
Wellness programmes
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.
PI251149163