Technical EngineerMaidenheadUp to £40,000 + BenefitsAbout the Company:Founded 15 years ago, our client provides boutique IT services for small to medium-sized businesses, putting their individual needs over the standardised approach offered by larger service integrators. With dedicated in-house helpdesk and technical staff, the company has grown to support 300+ organisations across the UK, ranging from startups to major corporations.Backed by a senior management team with over 75 years of combined industry experience, steady expansion has been a key focus, and they have grown rapidly through acquisition. First in 2016, followed by another M&A in 2022 and again in 2024 expanding the client base further and creating this opportunity to further expand the team!The Role: * Remote access to the client’s machine to resolve problems. * Utilize tools to continually monitor and manage problems as they arise and/or proactively prevent problems arising, working together with the service desk. * To assist with installs, moves, and changes. Physically building, configure, installing or repairing IT services and solutions. * Take ownership of client incidents and be proactive when dealing with them. * Liaison with vendors to resolve issues * To visit client sites and provide technical support for logged issues. * To work on projects which may be under the guidance of senior engineer. * Develop good working relationships with clients and establish a solid understanding of their infrastructure and business needs and issues. Also required to carry out some relationship management tasks. * Consistently document knowledgebase with client information and fixes. * Working within the guidelines of client specific service level agreements and objectives.The Candidate: * 3 years’ experience as a Technical Engineer or a similar role within an IT support environment. * Excellent customer focused approach and commitment to service delivery * Bring an in-depth knowledge of Windows technologies such as Windows Server and Desktop operating systemIn-depth knowledge of the following areas: * Active directory and group policy administration * Windows Server 2012 and above * Windows Desktop 10 and above * Hyper-V setup and administration * Microsoft 365 tenant setup and administration * SharePoint On-Line Setup and administration * Strong networking capabilities (DNS, Routing, switching etc.) * Experience with Meraki / Draytek / Sophos firewallsDesirables: * Previous MSP experience highly desirable * Experience with MS Teams * Experience with Cloud based Managed Service Platforms * VoIP knowledge, preferably Gamma * Knowledge of Cisco or HP switch and router infrastructure * Knowledge of scripting in PowerShell, batch files or VBScripts * Network Security Technologies including IDS/IPS * Knowledge of desktop imaging software/services