Job summary Central London Community Healthcare (CLCH) are now seeking a SPA Senior Administrator to join them at Wembley Centre for Health and Care The SPA team is responsible for processing and registering new referrals booking clinics and client appointments to support achievement of service KPIs (key performance indicators/targets), updating waiting lists, and communicating appointment related information to patients, carers, and health professionals. They aim to make effective use of resources, reduce duplication, and ensure that referrals are effectively and safely managed through the system. Contact with patients will be largely by telephone and letter. The post holder is responsible for working collaboratively with team members to effectively coordinate and deliver a high quality of service. They will be an ambassador for the service, will be motivated to provide first class administration in a professional manner to support the work of the service and meet strategic and business objectives. The post holder is a member of the SPA team and the responsibilities of the team are to support clinical services. As a senior administrator, the post holder will be responsible for organising and co-ordinating the workload to the junior admin team. The post holder will also act on their own initiative in dealing with day-to-day issues. Main duties of the job The post holder will be comfortable with IT and be keen to learn new software packages and processes and have the ability to work under pressure to meet targets. We are looking to appoint a bright new administrator with excellent organisation and communication skills and a keen eye for detail. The successful candidate will be assertive, work well within a team and be passionate about providing a high-quality service. We are looking for a candidate who is efficient, great with systems and inspired by the idea of making a difference. About us Just as we care about our patients' wellbeing, we care about yours We can offer you: A comprehensive induction into the community service followed by a local induction to introduce you to the role Car lease scheme T&C's apply Flexible working options Annual travel card loan Training, support and development in your career To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits Date posted 21 February 2025 Pay scheme Agenda for change Band Band 4 Salary £31,081 to £33,665 a year per annum, inclusive of HCAS Contract Fixed term Duration 12 months Working pattern Full-time Reference number 824-ONW-6941019-B Job locations Wembley Centre for Health and Care 116 Chaplin Road Wembley HA0 4UZ Job description Job responsibilities Please refer to Job description and Person Specification for outline of skills, knowledge and experience required. Job description Job responsibilities Please refer to Job description and Person Specification for outline of skills, knowledge and experience required. Person Specification Qualifications Essential Good general standard of education to GCSE Level (Grade 9 - 4) including English and Mathematics or equivalent Level 2 qualification(s) Educated to diploma level or equivalent level combination of NVQ 3 education, short courses and experience Experience Essential Previous administration/secretarial experience Experience of working with the general public in a customer or client-facing role Experience in running an office including managing, maintaining and developing databases and filing systems including maintaining stationery/stock levels and diary management Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment Experience of using patient administration systems Experience of dealing with enquiries from the public and partner organisations Experience of prioritising workload to meet conflicting demands Experience of supervising staff Experience of organising meetings and events including speakers Desirable Experience of working in the NHS/Public sector Experience of administering the recruitment and selection procedure Project management experience Skills Essential Knowledge of a range of administrative/secretarial procedures Understanding of patient pathways and medical terminology in own area of work Excellent communication skills both verbally and in writing with the ability to communicate at all levels and across a variety of agencies with negotiating and persuasive skills Excellent organisational and administrative skills and the ability to set up office systems and monitor review and implement changes to existing working practices Excellent time management skills Proven ability to balance competing and often conflicting demands for resources, in order to achieve local and corporate objectives Understands the need for confidentiality, including electronic information Knowledge of and commitment to equal opportunities Competent in the use of MS Word, Excel, PowerPoint, Scheduler and Outlook (or similar application) Ability to work effectively in a team and autonomously Advanced level in computer skill - spread sheets, presentations, databases, electronic diary Demonstrable knowledge and understanding of safeguarding children and vulnerable adults Ability to work autonomously and to standard operating procedures Desirable PowerPoint presentation and set up Experience of taking, producing and distributive formal minutes Person Specification Qualifications Essential Good general standard of education to GCSE Level (Grade 9 - 4) including English and Mathematics or equivalent Level 2 qualification(s) Educated to diploma level or equivalent level combination of NVQ 3 education, short courses and experience Experience Essential Previous administration/secretarial experience Experience of working with the general public in a customer or client-facing role Experience in running an office including managing, maintaining and developing databases and filing systems including maintaining stationery/stock levels and diary management Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment Experience of using patient administration systems Experience of dealing with enquiries from the public and partner organisations Experience of prioritising workload to meet conflicting demands Experience of supervising staff Experience of organising meetings and events including speakers Desirable Experience of working in the NHS/Public sector Experience of administering the recruitment and selection procedure Project management experience Skills Essential Knowledge of a range of administrative/secretarial procedures Understanding of patient pathways and medical terminology in own area of work Excellent communication skills both verbally and in writing with the ability to communicate at all levels and across a variety of agencies with negotiating and persuasive skills Excellent organisational and administrative skills and the ability to set up office systems and monitor review and implement changes to existing working practices Excellent time management skills Proven ability to balance competing and often conflicting demands for resources, in order to achieve local and corporate objectives Understands the need for confidentiality, including electronic information Knowledge of and commitment to equal opportunities Competent in the use of MS Word, Excel, PowerPoint, Scheduler and Outlook (or similar application) Ability to work effectively in a team and autonomously Advanced level in computer skill - spread sheets, presentations, databases, electronic diary Demonstrable knowledge and understanding of safeguarding children and vulnerable adults Ability to work autonomously and to standard operating procedures Desirable PowerPoint presentation and set up Experience of taking, producing and distributive formal minutes Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Central London Community Health Trust Address Wembley Centre for Health and Care 116 Chaplin Road Wembley HA0 4UZ Employer's website https://clch.nhs.uk/ (Opens in a new tab)