Are you an adventurous soul? A champion of good design and beautiful experiences? Are you in search of opportunity, growth, and a better world? Then maybe you belong with us. We’re searching for a Sales and Enquiries Executive in Bristol to join our team of free thinkers and collaborators. Provide outstanding customer service, reservations and guest care experience to key agency and corporate clients. Meeting and exceeding sales targets and KPIs. In this role, you will be the first point of contact for corporate bookers and agents handling enquiries via phone, email, and web chat. Your primary responsibility will be to convert these enquiries into bookings while delivering exceptional customer service and maximising revenue opportunities. You will also play a crucial role in ensuring that all processes run smoothly and in line with company policies, driving customer satisfaction and meeting performance targets. Key Responsibilities: Responsible for day-to-day conversion of enquiries from key clients – responding professionally to corporate clients via phone, email and web chat Work closely with Sales and Account Managers to develop in depth understanding of current client base and their requirements for high standard service delivery Proactively identify, prioritise and convert high value enquires from edyn’s largest client base Negotiate with revenue team and clients to secure bookings into edyn portfolio Attend familiarisation trips alongside Sales leaders to develop relationships with key clients Develop in depth understanding of edyn’s portfolio across Europe and key differences between brands Provide email and phone responses to responsible clients within agreed KPIs Proactively seek solutions and offer upsells to secure group or high value bookings Stay fully knowledgeable about company offerings, rates, products, promotions, and services, to provide accurate information and assist bookers in making informed decisions. Follow company policies and procedures to ensure smooth and efficient service delivery, aiming for high levels of customer satisfaction at every stage of the guest’s journey Maintain accurate records of all communications within the relevant databases Liaise with other departments such as operations, reservations, and finance to ensure issues are resolved efficiently and within agreed SLAs Identify opportunities to reduce unnecessary contact, improve policies and processes, increase sales and/ or improve the guest experience and feed these into your manager Encourage guests to utilize self-service options whenever possible, empowering them to manage their own bookings and information. Meet and exceed individual KPIs related to booking volumes, conversion rates, and revenue generation, contributing to the department's overall success. Who you are. Previous experience in a customer support or facing environment ideally in hospitality (but this is not essential) Sales or reservations experience is preferred Exceptional interpersonal skills, with excellent written and verbal communication Good time management and organizational skills Patience, good listening skills and the ability to show empathy The ability to make decisions and use own initiative Growth mindset, open to new ideas, embrace feedback & coaching and challenge beliefs to deliver an exceptional customer experience Why grow with edyn? Competitive salary of up to £25,100 per annum, rising to up to £26,100 after completion of your probation period. Quarterly bonus scheme 33 days’ holiday (plus the option to buy more) Wellbeing benefits (cash plan and an Employee Assistance Programme) Free nights in our properties Recognition schemes Pension (the tax efficient way) Sick pay Other benefits tailored to you Our natural habitat. We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. You will be based in our Edyn Head Office in Bristol. Our core business hours are 8am-6pm, Monday to Friday and shift patterns are in place to cover these hours About edyn Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, Cove and SACO – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit https://www.findingedyn.com/start-here-go-anywhere Diversity, Equity and Inclusion Statement edyn’s Purpose is to build brands designed around Soulful Hospitality -we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance and curiosity. This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity. We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them.Our principle & goals are clear, and we travel together toseek to drive change, evolve ourselves and the edyn community.