The Newcastle upon Tyne Hospitals NHS Foundation Trust
An exciting opportunity has arisen within Endoscopy Services for a highly motivated, enthusiastic and experienced Administration Support officer based at Freeman Hospital.
Applicants must be able to demonstrate excellent communication, organisational and interpersonal skills, as liaison with other disciplines and patients is an integral part of this role.
* Interview Date: 10 March 2025
* 37 hours 30 minutes/week
Main duties of the job
The applicant will be required to provide and maintain a high-quality service to co-ordinate the endoscopy booking system and ensure all patient appointments are sent out in a timely manner in accordance with the national diagnostic waiting times. The applicant will also be required to perform other clerical duties within the service.
It is desirable that applicants have experience and knowledge of medical NHS settings, patient processes and booking systems. Applicants should be well-motivated, able to work under pressure, accurately and efficiently, both on their own and as part of a team. The role will be working in a booking office with a number of colleagues, organising and processing appointments for patients attending hospital for endoscopic procedures.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
* Freeman Hospital
* Royal Victoria Infirmary (RVI)
* Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
* Newcastle Dental Hospital
* Newcastle Fertility Centre
* Northern Centre for Cancer Care, North Cumbria
* Northern Genetics Service
* Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS
Job responsibilities
* The primary focus of the role will be to be part of a team providing comprehensive and efficient administration and clerical services to the Trust wide Endoscopy services and to organise and co-ordinate the endoscopy booking process in line with national NHS diagnostic targets.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month's pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications
* Good standard of English Language / Maths at GCSE or equivalent
* NVQ Level 3 or equivalent experience
* Clerical related qualification e.g. RSA II Typing or equivalent
Knowledge
* General Clerical experience, knowledge of Microsoft Office
* Experience of NHS computerised systems / PAS
Skills
* Good Communication Skills
* Good Organisational Skills and Ability to prioritise workload
* Good interpersonal skills
* Able to work effectively as part of a multidisciplinary team
* Ability to work to deadlines
* Ability to make decisions
* High level of accuracy and presentation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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