Temporary PCN Appeals Officer/Admin – Parking ServicesReference no: Brent 5259410Pay Rate: £18.66 per hour PAYE36 Monday – Friday, 08:00 - 16:00This opening assignment is for 12 monthsCity: WEMBLEY, LONDONThe successful candidate will assist in the reduction of representations, we currently have a backlog especially with CCTV. The officer will assist with School Street representations therefore should have knowledge of the school street scheme. Officers are required to eventually produce a minimum of 30 representations, once fully trained the officer will be expected to review charge certificates, respond to emails and take phone calls, these tasks are on a rota.Key Responsibilities:
* Be highly proficient in the use of the standard word processing systems used to progress parking appeals, and continue to maintain that proficiency as and when new software packages are added.
* Have a complete understanding of the relevant traffic and parking legislation, to consider appeals following ‘representations’ under that legislation, be responsible for deciding on whether the appeal is to be accepted or rejected, and send out appropriate decision letters.
* Prepare appeal papers for submission to the Environment and Traffic Appeals service, and where necessary represent the Council at Appeal Court Hearings. Ensure that all appeals are dealt with within the time limits specified within the relevant legislation.
* Prepare evidence for legal actions in the County Court
* Administer the Debt Recovery process, including the administration of witness statements, the management of bailiffs and County Court hearings; ensuring that the debt is administered within legal constraints and according to policies and procedures.
* Respond to enquiries, service requests and complaints from all sources, especially members of the public, and including: councillors; statutory and other bodies; and other Council departments/units; in an appropriate and professional manner within corporate timescales.
* Record formal appeals, investigate and prepare case summaries for the ETA independent Parking Adjudicator.
* Manage a database of standard paragraphs to assist in responding to customers efficiently and consistently around frequent types of enquiry.
* Respond to customer enquiries on the telephone and in writing, providing advice on parking and traffic enforcement issues.
* Provide information and advice relating to the relevant traffic and parking legislation, the Council’s Parking Strategy, the parking services contract, and on- and off-street parking facilities.
* Assist in the procurement of the highest possible quality of service provision and work, and the monitoring of delivery.
* Actively promote effective and professional liaison with other authorities, public bodies, other Council services and contractors, and to attend meetings on behalf of the team. Liaise with other council officers, the Police, Transport for London staff and other local authorities regarding parking and traffic appeals and other related matters.
Key requirements:
* A relevant qualification in parking Notice Processing: either WAMITAB Level 3 in Notice Processing, or City & Guilds Level 3 in Notice Processing. Required to qualify for the higher grade.
* Must have knowledge of working for parking and experience of processing challenges/representations.
* Possess an in-depth and current knowledge of all decriminalised parking and moving traffic legislative controls, and enforcement requirements & processes.
* Significant experience in notice processing following the attainment of a relevant qualification.
* Previous experience of processing high volumes of correspondence.
* Experience of processing parking or traffic representations and appeals.
* Experience of meeting targets for both qualitative and quantitative performance.
* Possess the necessary interpersonal skills to handle disagreement and conflict (affecting you or other colleagues), constructively, professionally and safely.
* Proven ability to assess formal parking or moving traffic representations, make case decisions and explain the basis for that decision.
* Proven ability to manage and prioritise, with minimal intervention, a demanding personal workload, consistently achieve individual work objectives, standards and performance.
* Possess a high standard of numeracy, literacy and grammatical accuracy.
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