Knowledge, Skills, Experience and Aptitude Required - Educated to academic Level 2 in English and Maths (e.g. GCSE Grade A C) or equivalent experience - Willingness to develop IT and operational skills to meet the needs of changing processes and workstreams within the department - Knowledge and experience of database systems. - Intermediate level of competence with a wide range of computer applications including Excel, Access, Word, Outlook and PowerPoint and accurate keyboard skills. - Ability to utilise macros and formulas. - Able to manipulate large databases through queries, forms, reports and the use of filters and pivot tables. - Working collaboratively with the senior team, think creatively to generate ideas and possible solutions, with the aim of continuously seeking to develop the system and related processes in the best interests of the Trust. - Excellent communication skills both written and verbal - Highly effective interpersonal skills for working with people at all levels within the organisation. - Good organisational and time management skills. - Ability to work under pressure and prioritise effectively. - Good attention to detail, ability to multitask effectively and concentrate for prolonged periods as required. - Able to work in busy environment with frequent interruptions - Able to give instructions, explanations and advice to Trust staff in a clear and confident manner - Able to work on own initiative as well as part of a team - Must be able to work as part of the team in developing processes and procedures. - Knowledge and experience working with ESR - Knowledge and experience of Training and Education Courses or similar work streams - Ability to put forward fresh ideas/suggestions Communications and Working Relationships Provides, receives and interprets information to and from the following to achieve effective maintenance of ESR: - Training Systems Manager - ESR Self Service Manager - Head of People Planning & Workforce Information - Strategic Lead for Workforce Planning - Education, Training and Development Leads - Heads of Departments/Department Leads / Senior Managers and Supervisors from all professions - Education and Development staff - Internal/external staff and stakeholders Mental and Emotional effort - Long periods of concentration. - Able to remain calm under pressure. - Pressure to meet deadlines. - Conflicting priorities - Dealing with complex information Most Challenging Part of the Job - Working in a changing and developing environment - Coping with working in a busy environment with constant interruptions - Able to work effectively from home/ virtually when required - Providing evidence to meet external standards in a variety of formats - Ensuring ESR meets the requirements of the Trust and of external assessors within the constraints of the system. - Time management and prioritisation of workload to ensure reporting schedules are met. - Supporting innovative and efficient solutions for complex issues. Physical Effort and Working Conditions - VDU use for the large portions of the time Person Specification Qualifications Essential - Educated to academic Level 2 in English and Maths (e.g. GCSE Grade A-C) or equivalent experience - Intermediate level of competence with a wide range of computer applications including Excel, Access, Word, Outlook and PowerPoint and accurate keyboard skills. Experience, Skills & Knowledge Essential - Knowledge and experience of database systems - Ability to utilise macros and formulas - Excellent communication skills both written and verbal. - Able to give instructions, explanations and advice to Trust staff in a clear and confident manner - Able to manipulate large databases through queries, forms, reports and the use of filters and pivot tables - Working collaboratively with the senior team, think creatively to generate ideas and possible solutions, with the aim of continuously seeking to develop the system and related processes in the best interests of the Trust. - Ability to work under pressure and prioritise effectively - Good attention to detail, ability to multitask effectively and concentrate for prolonged periods as required. - Willingness to develop IT and operational skills to meet the needs of changing processes and workstreams within the department Desirable - Must be able to work as part of a team in developing processes and procedures. - Knowledge and experience working with ESR - Knowledge and experience of Training and Education Courses or similar work streams Ability to put forward fresh ideas/suggestions Additional Qualities Essential - Highly effective interpersonal skills for working with people at all levels within the organisation. - Good organisational and time management skills - Able to work in busy environment with frequent interruptions - Able to work on own initiative as well as part of a team