Job Description
Purpose of the Role:
The After Sales Team provides a worldwide service to all Oyster yacht owners, ensuring the
delivery of spare parts and provision of technical support and advice on boat parts.
The role will administer and coordinate the provision of spare parts.
Key Job Responsibilities
* To manage and respond to incoming enquiries from existing Oyster Yacht owners for spare parts, technical support and provide general guidance, with support from the After Sales manager.
* Create purchase orders, sales orders, invoices and handle payment transactions.
* To pack parts and organise the shipping for the goods to be sent to worldwide destinations.
* To provide support to the Oyster World Rally team and the participants by ordering parts as required.
* Order spare parts for new boats and deliver them in time, for when the yachts are handed over.
* Manage and maintain excellent working relationships with both Oyster owners, skippers and suppliers meeting expectations, where feasible and practical.
* To keep abreast of industry changes, new technologies, trends and fashions for luxury yacht market and owner base. And keep up to date with technical / product information.
* To support with process improvement and any new systems and processes to drive efficiencies or enhance the customer experience.
Requirements
Knowledge:
* Familiarity with purchase order and invoice process
* International shipping and postage
* Knowledge of Navision (ERP system) or equivalent or similar, desirable
* Yacht production and relevant spare parts, desirable
* Marine industry, desirable
* Sailing knowledge, desirable
Skills:
* Competent user of Microsoft Office, Outlook, Teams, Word and Excel.
* Strong customer services skills, in particular telephone support and email responses.
* Excellent verbal and written communication skills.
* Planning and organising.
Experience:
* Performed a customer support/administration role preferably for a production/manufacturing business.
* Experience of using an ERP system or an equivalent business system for finance/supply chain.
* Customer query management both by telephone and email.
* Sailing experience or boat building experience desirable but not essential.
Qualifications:
* GCSEs to include Math and English or equivalent level.
* Microsoft Office trained or certified, desirable.
Personal Characteristics:
* Customer focused
* Flexible and adaptable to meet business needs
* Team player
* Solution focused
* Thrive in fast paced environment
* High attention to detail
* Calm, collected and professional manner
Benefits
* 25 days annual leave p/year
* Employer Pension contribution
* 0800 - 1630 - 5 days
* Death in service
* Cycle to Work scheme
* TELUS Assistance Programme
* Sick pay scheme
Requirements
Knowledge: Familiarity with purchase order and invoice process International shipping and postage Knowledge of Navision (ERP system) or equivalent or similar, desirable Yacht production and relevant spare parts, desirable Marine industry, desirable Sailing knowledge, desirable Skills: Competent user of Microsoft Office, Outlook, Teams, Word and Excel. Strong customer services skills, in particular telephone support and email responses. Excellent verbal and written communication skills. Planning and organising. Experience: Performed a customer support/administration role preferably for a production/manufacturing business. Experience of using an ERP system or an equivalent business system for finance/supply chain. Customer query management both by telephone and email. Sailing experience or boat building experience desirable but not essential. Qualifications: GCSEs to include Math and English or equivalent level. Microsoft Office trained or certified, desirable. Personal Characteristics: Customer focused Flexible and adaptable to meet business needs Team player Solution focused Thrive in fast paced environment High attention to detail Calm, collected and professional manner