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Main Duties:
1. Dealing with a diverse portfolio of clients and debts in all sectors, from pre-legal right through to litigation and enforcement and insolvency proceedings.
2. Build a rapport with clients on commercial debt portfolios and negotiate fair, affordable repayment solutions in line with our clients' expectations and targets.
3. Have a positive can-do attitude who can engage our clients and help them achieve the right outcome to solve their debt balance.
4. Full ownership of your respective workload and designated clients is actively encouraged.
5. Responsible for bringing in fees to assist the department in hitting its more than achievable billing target.
6. Client management including reviews and strategy sessions.
7. Actively promote the firm's brand with existing clients and externally attending events when required.
8. Assist on system and procedural changes when required.
Skills Required:
1. Previous debt recovery experience or legal experience with full knowledge of the debt recovery process, including drafting LBAs, issuing County Court proceedings, enforcement, and insolvency proceedings.
2. Dealing with contested debt is desirable but not essential.
3. Confident and positive in their manner.
4. Comfortable on the phone both calling inbound and outbound.
5. Strong drafting skills for both letters and pleadings.
6. You must possess excellent communication skills and be computer literate.
7. Flexibility to adapt to different client and debtor requests.
8. Demonstrate empathy and have an understanding of the client's needs.
9. Have a passion for client service and be a team player.
10. Have strong problem-solving skills as well as influencing and negotiation skills.
11. Work to achievable targets and understand KPIs in a competitive environment.
12. 100% commitment to deliver great results for our clients and our business.
If you are experienced in Debt Recovery and are interested in this role, please apply ASAP!
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