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Clinical Office Coordinator, Paediatrics, Chertsey
Client: Ashford & St. Peter's Hospitals NHS Foundation Trust
Location: Chertsey, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 87b89d1968a5
Job Views: 8
Posted: 23.01.2025
Expiry Date: 09.03.2025
Job Description:
Job summary
The Clinical Office Administrative Co-ordinator will provide:
* a comprehensive administrative service to the Consultants and their Medical team
* Responsibility for the day to day management of clinical office administrators and clinical office assistants.
* Organise their workload with the Consultants and Teams, co-ordinating with other Clinical Office Administrative Co-ordinators to ensure that an efficient service is provided.
* Act as an essential point of contact for patients and work closely with clinicians, specialist nurses, and other specialities.
* To work with all members of the Patient Pathway Team to ensure that pathways are actively managed and any clinic/theatre bookings are made in line with the Trust's Access Policy.
* Exercise initiative and carry out their duties in such a way as to make a direct and positive contribution to the organisation of the work.
* It is expected that Clinical Office Administrative Co-ordinators are fully able to fulfil the role of the Clinical Office Administrator.
Main duties of the job
1. Using LUNA on a daily basis, liaise with the Patient Pathway Team across the Trust to ensure co-ordination of all elements of the patient pathway.
2. To liaise with the Paediatric Appointment Team regarding outpatient clinic bookings as necessary.
3. To be responsible for, and actively manage specialty waiting lists and out-patient procedure bookings.
4. To highlight any potential breaches or delays in the patient's pathway to the Team Leader or Service Manager.
5. To liaise directly with patients to book, cancel, and rebook any outpatient appointments.
6. To be responsible for sending out relevant appointment letters, and cancelling/rebooking patients appointments.
7. Responsible for checking all clinic letters are completed accurately and outcomes actioned and recorded.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
We can offer you the full range of NHS benefits/discounts and in addition:
* Excellent pension scheme and annual leave entitlement
* On-site Nurseries
* On-site staff cafes
* On-site parking
* Support in career development
* Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
For more information about a career at ASPH please contact us.
Person Specification
Qualifications
Essential
* RSA, NVQ or equivalent typing and computer skills
* Educated to A level or equivalent
Desirable
* ECDL
Experience
Essential
* Significant previous secretarial experience
* Previous experience of working in a busy office and dealing with conflicting demands
Desirable
* NHS experience
* Experience of working in a front line position with the general public
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