Front Desk Supervisor Wanted In LEICESTER!
Logistics People are looking for Front Desk Supervisor based at our Eddie Stobart Leicester depot.
Our customer is one of the biggest names within the HGV industry, with the latest vehicles on the market, which means you get the best HGV experience and a top range vehicle to work with.
Location: Leicester, LE4 1BS
Working Hours:
4 On 4 Off Night Shifts Available
Pay rate:
£27,240.81 P/a (equivalent to £15.25 p/hr)
Main Responsibilities & Objectives:
Receive and action calls from drivers via designated call-handling function
Follow up on enquiries from customer teams or team members, contacting drivers to obtain updates and recording information and updates in the system for reporting purposes
Pro-actively engage with drivers where required to promote teamwork and ensure successful execution of the Plan
Escalate to Planning any delay impacting driver shift time
Monitor consignments and escalate any potential service risks to the appropriate teams
Track and report on any Hypercare activity throughout the shift, escalating any At Risk consignments and ensuring that reporting is accurate
Deal with all deviations from the Plan including cancellations, returns, shortages, damages or refusals, issuing out the relevant communication and ensuring the system is updated
Monitor trailer types within the PepsiCo network to ensure adequate resource, escalating whe...