Job Title: Office Manager
Location: Stirling
Contract Type: Permanent
Working Pattern: Full Time, Monday-Friday
Hours: 9.00 am - 4.30 pm
Salary: £30,000
Role Overview:
Are you an organised and proactive individual looking to make a significant impact in a dynamic environment? Our client is seeking an Office Manager to ensure the seamless operation of their business. In this pivotal role, you will oversee administrative functions, process insurance claims, and schedule engineers, all while fostering a productive work atmosphere.
Key Responsibilities:
1. Serve as the first point of contact for enquiries, addressing them promptly and professionally.
2. Liaise with third parties and customers to provide updates on case progress and ensure clear communication.
3. Manage the central email inbox, responding and corresponding effectively.
4. Organise and plan appointments for technical staff with customers.
5. Log all correspondence in the CRM system accurately.
6. Edit and produce technical reports for internal and customer use.
7. Provide estimates to customers regarding services offered.
8. Oversee invoice management to ensure timely and accurate billing.
9. Manage staff timesheets and annual leave, ensuring accurate records.
10. Oversee daily office operations, ensuring maximum efficiency and effectiveness.
11. Provide administrative support to senior management, including report preparation and data entry.
12. Ensure compliance with health and safety regulations, maintaining a safe and organised working environment.
What We're Looking For:
1. Proven experience as an Office Manager or in a similar administrative role.
2. Strong organisational and multitasking skills, with a keen attention to detail.
3. Excellent communication and interpersonal abilities to foster positive relationships.
4. Proficiency in MS Office Suite (Word, Excel, PowerPoint) and familiarity with office management software.
5. Ability to work independently and collaboratively as part of a team, demonstrating initiative and problem-solving skills.
6. A positive attitude and a commitment to creating a welcoming workplace.
7. Previous experience in the insurance industry is desirable but not mandatory.
Benefits:
1. Competitive salary package reflecting your experience and skills.
2. Comprehensive Pension Scheme for your future security.
How to Apply:
If you are ready to take on this exciting opportunity and contribute to a thriving workplace, we invite you to apply. Please submit your CV and a cover letter detailing your relevant experience.
Equal Opportunities Statement:
Our client is an equal opportunities employer that values expertise, energy, and enthusiasm. We are committed to creating a diverse workplace that reflects the communities we serve. We respect and appreciate individuals of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities, and more. If you require reasonable adjustments at any stage of the application process, please let us know, and we will be happy to assist you.
Join us in this rewarding role and help shape a productive and supportive work environment!
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