Salary: Competitive plus benefits
Type of work: Permanent
Location: York
About the role
We are recruiting for a motivated and experienced Aftersales Development Coach to train Aftersales Advisors and Apprentices across our UK branches.
What we offer
1. 33 days’ annual leave
2. Hybrid working
3. Company car, mobile and laptop
4. Generous employee discounts
5. Private healthcare
6. Opportunities for training and progression
7. Workplace pension
8. Life assurance
9. Simplyhealth: all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
Location
Based within Yorkshire with travel to our branches throughout England.
Hours
Full time: Monday – Friday, 8am – 5.30pm
Responsibilities
As an Aftersales Development Coach, you will build and deliver training online and in person at our branches and within our training facilities.
You will help to deliver a bespoke training programme to our Aftersales Advisors and Apprentices to ensure they always deliver a fantastic experience when customers come in to have their vehicle serviced or repaired.
Day-to-day duties
1. Coaching and mentoring new Aftersales Advisors/Apprentices to ensure they understand our processes, systems, ethos and customer service standards.
2. Building and delivering effective training online.
3. Monitoring Advisors’ learning paths to ensure evidence is up to date and accurate.
4. Covering various Arnold Clark branches to deliver one-to-one training.
5. Setting goals and monitoring individual and branch achievements.
6. Keeping up to date with company procedures and developments.
Essential skills
1. Excellent communication and influencing skills
2. A forward-thinking, motivated approach to every situation
3. Ability to show a ‘can-do’ attitude and think on your feet
4. Ability to work under pressure and achieve targets
5. Ability to work independently and manage your own workload
6. Be comfortable using online digital technologies to communicate and train employees
7. A full UK driving licence
Company Commitment
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks. #J-18808-Ljbffr