Ballymena Credit Union Ltd (BCCU) require 1 x Temporary Member Services Officers / Tellers (Maternity Cover). The role will be part-time 19.5 hours per week based in the Antrim / Randalstown Offices.
The roles may require occasional travel to any of the Ballymena or Causeway offices as per the needs of the business, agreed in advance and according to the weekly rota.
Working Pattern:
Tuesday 8.45am to 5pm
Friday 8.45am to 5pm
Saturday 8.30am to 12.30pm
However, the successful individual must be able to demonstrate flexibility and availability to adapt hours where requested in advance by the Line Manager.
Salary: £11.44 Per Hour
About The Role:
As a Member Services Officer / Teller, you will work regularly in both the face-to-face and telephone environment with members, providing the highest quality service and advice. Some of your responsibilities and duties will include:
* Acting as a first point of contact for members, assisting with their queries and requests.
* Providing advice and information to members on savings and loans, dependent on their individual needs.
* Utilising internal IT systems accurately and efficiently.
* Handling and counting large volumes of cash and dealing with lodgements and withdrawals.
* General administration including dealing with email enquiries, scanning and filing, maintaining and updating member accounts.
* Complying with all current regulatory procedures and requirements.
Company Benefits:
* 32 days’ annual leave, inclusive of 11 Bank Holidays (pro-rata for p/t employees).
* Day off for birthday.
* Regular complimentary team breakfasts & lunches.
* Free unlimited tea, coffee and filtered water.
The successful candidate will be required to complete a Basic Access NI security check.
Required Criteria:
* 5 or more GCSEs (or equivalent) including Maths and English (Grades A-C).
* 1 years’ experience within the last 5 years’ as a cashier within a bank, credit union, post office, building society or bookmakers.
* Excellent communication and team working skills.
* Excellent numerical skills.
* Confidence in using IT packages such as Microsoft Word, Excel, Office etc.
* Ability to converse with customers effectively and in a professional manner.
Desired Criteria:
* Excellent customer service skills.
* 2 A-levels (or equivalent) at Grade C or above.
* Knowledge of Credit Union principles and ethics.
Skills Needed:
Customer Service, Ability to Identify and Anticipate needs, Communication
Salary: £11.44 per hour
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