Compliance and Call Auditor
Location: Ardwick
Salary: £25,000 to £32,500 Basic depending on experience
Hours of Work: Monday-Friday (No Weekend Work)
About us: We have quickly established ourselves as a leading IVA provider. Based close to central Manchester, we are a professional, friendly, and highly motivated Team who pride ourselves on striving towards continual improvement both individually and collectively. We need to recruit likeminded people!
We are looking for a high caliber Compliance and Call Auditor to join our rapidly growing Team. We are expecting you to be professional, trustworthy and to be able to work independently.
Specialist Duties and Responsibilities
* Complete call assessments of various stages of the IVA.
* Identify trends, training requirements and areas for business improvement across the full business.
* Train existing team members.
* Assist with induction training and contribute to the development of policies and procedures.
* Provide constructive feedback to customer facing agents to highlight areas in need of improvement, to recognise good performance and to help achieve compliance with regulatory and business standards.
* Contribute towards monthly reporting for the Compliance Manager and Senior Management Team.
Specialist Qualifications and Requirements
* Experience and understanding of IVA’s (Individual Voluntary Arrangements) is desirable but not essential.
* Experience of quality assurance either through call monitoring or process monitoring.
* Must have excellent attention to detail.
* Strong organisational skills.
* Flexible and adaptable to deal with changing areas of focus for monitoring.
* Confident with the use of MS Office.
Job Types: Full-time, Permanent
Pay: £25,000.00-£32,500.00 per year
Schedule
* Monday to Friday
Education
* GCSE or equivalent (preferred)
Experience
* Compliance / Auditing: 1 year (required)
Location
* Manchester (preferred)
Work Location: In person
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