Job Description
Ladbroke Hall is looking for a welcoming and charming host who brings warmth, elegance and personality into our spaces, and can confidently represent all that Ladbroke Hall has to offer.
This is an exciting role to help guide the restaurant team at one of the most desired locations in Kensington & Chelsea, bringing an Italian high-end hospitality setting to West London.
With a high-profile chef Emanuele Pollini as culinary director, this is an incredible opportunity to work in a grade 2 listed building, with a gallery and arts programme focused on live music, gallery exhibits and events attached.
You will be responsible for carrying out day-to-day front desk operations, welcoming our guests to and from our building and ensuring that all bookings management is completed thoroughly and with care.
Ladbroke Hall endeavours to offer exceptional service to its patrons and guests.
Responsibilities
The Host/Hostess will:
* Greet and welcome guests in a friendly and professional manner
* Allocate restaurant reservations/table seatings
* Have a good understanding of CRM systems including SevenRooms and OpenTable
* Take on an in-depth knowledge of our food offerings, events and arts programming
* Ensure guest satisfaction and handle any issues that arise promptly
* Adhere to all health and safety regulations
* Ensure tables are turned in time for next seating
* Attend and participate in daily briefing
Skills & Experience:
* Experience working as a host/hostess in busy restaurants for a minimum 2 years
* Good knowledge of food and wine is preferred
* Ability to work in a fast-pacedenvironment
* Exceptional communication/interpersonal skills
* Fluent in English (Italian speaking would also be beneficial)
* An eye for detail, with the ability to look ahead and pre-empt issues or challenges
* A positive attitude and willingness to be flexible in helping all other departments
* Punctual, reliable, diplomatic and calm under pressure
* A great memory for names and faces
* You will need to be an excellent communicator with great organisational skills
* Availability to work weekends
* Enjoy the arts
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