Job Title: 2nd Line Support Engineer
Location: Leighton Buzzard (fully onsite)
Salary: £35,000 per annum
Industry: Research Agency
About the Role:
Our client, a leading organisation within the research agency, is seeking a skilled and motivated 2nd Line Support Engineer to join their IT team on a permanent basis. This is an excellent opportunity to work in a dynamic and fast-paced environment, providing high-quality technical support and ensuring the smooth operation of IT systems within the business.
Key Responsibilities:
* Provide 2nd line technical support to end-users, troubleshooting hardware, software, and network issues.
* Work closely with 1st line support to resolve escalated issues efficiently.
* Maintain and support IT infrastructure, including servers, workstations, and peripherals.
* Assist in the management of Active Directory, Office 365, and other core business applications.
* Monitor system performance and proactively address potential issues.
* Collaborate with third-party vendors and service providers for advanced technical support.
* Document technical processes, issue resolutions, and system configurations.
* Support IT projects, including system upgrades, migrations, and implementations.
* Ensure adherence to IT security and compliance policies.
Skills & Experience Required:
* Proven experience in a 2nd line support role within a retail or similar fast-paced environment.
* Strong knowledge of Windows operating systems, Active Directory, and Office 365.
* Experience with networking concepts, including TCP/IP, DNS, and DHCP.
* Familiarity with ITIL principles and best practices.
* Ability to diagnose and resolve hardware and software issues effectively.
* Strong communication and customer service skills.
* Ability to work independently and as part of a team in a high-pressure environment.
* Relevant IT certifications (, CompTIA, Microsoft, ITIL) are desirable.
If you are a proactive and technically skilled IT professional looking to advance your career in a dynamic retail environment, we would love to hear from you. Apply now to join our client's growing team!