* Hosting the communal reception and workspace as part of the front of house team, welcoming everyone as they arrive at and depart the development.
Responsibilities:
1. Being the first voice for telephone enquiries, either assisting directly or directing the call as appropriate.
2. Ensuring that all ground floor communal spaces are maintained to agreed standards and coordinating additional servicing of these areas as and when required.
3. Carrying out apartment tours and answering leasing enquiries.
4. Receiving customer feedback, suggestions, and complaints and either dealing with them directly or escalating them to the relevant parties.
5. Ensuring that all customer interactions are recorded on the CRM system.
6. Receiving and following up on repair notifications from residents and arranging with internal or external contractors as appropriate.
7. Receiving and distributing parcels and secure mail to residents.
8. Coordinating the booking of communal spaces by residents.
9. Ensuring that the gym and communal areas are regularly monitored to maintain a safe environment and to prevent misuse.
10. Issuing guest access and parking arrangements as required, including the booking of loading spaces for move-ins and move-outs.
11. Preparing inventory check-in and check-out reports, including raising any charges.
12. Move-in day property introduction and handover with new residents.
13. Actively engaging with residents to build long-term relationships and being an active participant within the community.
14. Assisting with the organisation and running of resident events.
15. Owning the reputation of the development and seeking to exceed resident expectations through a total commitment to providing solutions of the highest possible standards. Approaching each enquiry with a 'can do' attitude.
16. Ensuring compliance with all relevant legislation and best practices, paying particular attention to the health and safety of staff, contractors, and residents, and maintaining appropriate records.
17. Assisting in the coordination of the building emergency procedures, including fire safety protocols and resident engagement.
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