Pennyhill Park and The Spa, Bagshot, Surrey
Full Time
£27,977 per annum plus fantastic benefits
Closing Date: 07th February 2025
In a Nutshell
We are actively seeking an enthusiastic and passionate Spa Duty Manager to join our team in the award-winning Spa here at Pennyhill Park in Bagshot, Surrey. In this role, you will be responsible for carrying out duty management shifts to assist with the day-to-day operation of the Spa as well as assisting the Spa Membership Sales Manager with achieving the membership budget with a focus on membership retention.
We operate seven days a week, so you need to be flexible with your availability and prepared to work a variety of shifts. The earliest we would need you to start would be 5:30 am to open the spa. If you are on the late shift, the latest you would work until would be 10 pm to close the spa.
Lots to do but lots of fun
The Spa Duty Manager will be responsible for…
* Ensuring that the Spa is at its ‘best’ in terms of good housekeeping standards, and that it is running efficiently and effectively.
* Making sure the customer journey throughout the Spa is executed to a high standard, and resolving any issues that may arise.
* Championing guest and member services in the Spa.
* Being the face of the Spa, welcoming all members and visitors ensuring you are always available and present in public areas.
* Managing all guest and member feedback, communicating to all departments and ensuring all records are kept up to date.
* Assisting the Spa Membership Sales Manager with membership retention by organizing member events and enhanced membership offerings.
* Assisting with the control of membership accounts and subscription fees.
* Upselling retail and treatments.
* Driving membership sales alongside the Spa Membership Sales Manager.
Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognized for doing a fantastic job!
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