Service Delivery Manager - St Georges Barracks, North Luffenham
Salary: £30,000 per annum
Hours: 40 hours per week
We're currently recruiting a dedicated Service Delivery Manager to help ensure the smooth running of the operations in Defence on a full-time basis.
Our ideal Service Delivery Manager will:
* Have knowledge of working in a management role within the soft FM service industry
* Possess leadership skills and knowledge
* Display a real passion for food and customer service and be financially and commercially astute
* Have good communication skills - both written and verbal
* Demonstrate good computer skills
* Exhibit interpersonal, administrative, and organisational skills
* Have a 'Can do' attitude
Your key responsibilities will include:
* Promoting a safety culture and ensuring the Catering and Retail teams operate in accordance with company and client Health & Safety procedures
* Managing the Catering and Retail labour, equipment & resources budget
* Ensuring continual improvement of the Catering and Retail operation
* Effectively engaging and managing the Catering and Retail team
* Ensuring delivery and quality of the Catering and Retail operation aligns with the client service level agreement and company procedures
* Managing any third-party suppliers or contractors to ensure they meet or exceed the agreed service level agreements
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
* Contributory pension scheme
* Career growth through our Career Pathways and MyLearning programmes
* Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
* Exclusive travel discounts with TUI, Expedia, Booking.com and many more
* Discounts on groceries from Tesco, Sainsbury's, Morrisons and more
* Up to 44% off cinema tickets
* Cash rewards for spending on a wide range of brands
* Free wellness, mindfulness, and exercise classes
* Share all discounts and offers with friends and family
About Us
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support over 250 UK military establishments, high-profile police, secure environments, and government sites, along with various onshore and offshore facilities. We look for people who are passionate about delivering excellent customer service to join our teams.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members.
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