Suffolk County Council - Endeavour House, Ipswich IP1 2BX - Hybrid £24,404 per annum (pro rata for part time) 37 hours per week - Flexible working options available Post 1: Permanent Post 2: Fixed Term or Secondment for 12 months We are focused on making a meaningful difference in SEND (Special Educational Needs and Disabilities) across Suffolk. How? By listening to our people learning from what they say and creating a culture of mutual respect, where everyone works together to achieve great things. As an Business Support Officer in the SEND Team you’ll be as keen to collaborate and build a bright future as we are. So, to make a positive impact, connect with us and connect with a fantastic career. Reimagine the possibilities. Suffolk County Council has pledged its commitment to improve services for Children and Young People with SEND (Special Educational Needs and Disabilities) and features in the Suffolk corporate strategy as a key priority for Suffolk major programmes. For more information, please visit our plans (suffolk.gov.uk) Your role and responsibilities You will be expected to provide high quality support service to ensure processes and procedures are followed to deliver the statutory services across SEND. Day to day tasks may include: providing a high level of support to the SEND Business Support Manager (BSM) and wider SEND colleagues ensuring the smooth running of all required duties manage a multiple number of requirements by prioritising and maintaining communication with BSM and other colleagues be given tasks at short notice and need to be willing to rework current priorities maintain office records and electronic systems learn aspects of other colleagues roles in order to cover in periods of absence which will strengthen team resilience. You will need: to have a very flexible approach to changing responsibilities and an evolving role/service to be resilient in recognising there may be challenges ahead and excited to face them. You may not meet all of the requirements but a willingness to learn and grow is valued, even if you don't have all the technical expertise yet. If you have a positive attitudes towards change and learning you might just be the perfect person for our team. You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. The team The Special Educational Needs and Disabilities (SEND) team works closely with children, young people and their families, schools, and other professionals to assess children's needs and develop Education, Health and Care Plans (EHCPs). We work alongside Special Education Services, SEND Funding and Provider Services and Educational Psychology and Therapeutic Services, Social Care and Health and we are all dedicated to helping children and young people achieve their individual outcomes. The countywide Business Support team are pivotal in supporting the compliance of all statutory processes. The team will also maintain efficient and timely correspondence and communication with young people, families and carers and ensuring accurate records. Empowering Everyone We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report For more information Please contact Danielle Stanton for a casual conversation. You can reach them by calling 01473260156 or emailing: danielle.stantonsuffolk.gov.uk If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application. How to apply Step 1 - Read the Job and Person Profile (docx) Step 2 - Click ‘Apply Now’ to start your online application. Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (docx). Describe a time when you used your communication and customer service skills to resolve an issue raised by an angry or upset customer. How did you turn the experience into a positive one? How do you ensure accuracy and attention to detail in your work, especially when managing multiple tasks or projects simultaneously? Give an example of a time when you followed organisational policies or procedures even when you had a different idea or could have taken a shortcut. Why was it important to follow protocol? Describe a time when you had to use your problem-solving skills to address an issue that arose in your administrative workload. What steps did you take to understand and resolve the problem? We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We ask you to present your own work and ideas throughout the application process. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing: recruitmentsuffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. Closing date: 11.30pm, 1 April 2025. Interview date: 8 April 2025. Promoted as JOTW (Job of the Week) on Suffolk Jobs Direct. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. LI-Hybrid As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities. In return, you’ll enjoy: up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days membership of a competitive Local Government Pension Scheme (LGPS) travel, lifestyle, health and wellbeing benefits performance-related annual pay progression, in addition to an annual cost-of-living pay increase training and encouragement to expand your knowledge a variety of career development opportunities across our organisation diverse and active staff networks flexible working options, with the right to request flexible working from your first day Plus lots more If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) .