Job Title: Case Manager
Location: Watford
Salary: Up to £26,000
Hours: Monday to Friday 9 am to 5:30 pm
About the Role: In this role you will be responsible for maintaining and managing a pipeline of 1st and 2nd charge cases after a mortgage offer has been issued and for providing admin support to the underwriters across their mortgage lending division
Responsibilities:
* Engage with relevant stakeholders both internally and externally to obtain information to progress cases to completion.
* Monitor and manage the upcoming expiration of documents and offers.
* Update all relevant systems to maintain management information.
* Ensure that all mortgage conditions are satisfied before cases are completed.
* Work closely with the underwriting team to effectively manage the post-offer caseload.
* Process incoming completion documentation either via post, email etc.
* Provide daily/weekly/monthly completion forecasts to the line manager.
* Gain a full understanding of the underwriting process (underwriting cross-skill to provide cover when required).
* Create a digital application file and ensure all necessary documentation is collected, scanned, and stored correctly.
* Instructing Solicitors to act on behalf of West One in the transaction.
* Carrying out a QA check for other underwriters.
* As experience increases, the trainee underwriter's cases will need to be QA-checked by another member of the team.
* A point of contact for incoming calls to the team's main group telephone number.
* Return any original documents to clients.
Experience required:
* Experience within the secured lending sector is desirable but not essential.
* A good understanding of the underwriting process.
* Previous experience of managing a caseload in a fast-paced environment.
* Industry-relevant qualifications are beneficial but not a requirement.
* Experience within an administrative role.
* GCSE English & Maths.
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