Apprentice Business Administrator - University of Oxford IT Services
Apply From: 27/10/2024
Learning Provider
Delivered by ABINGDON AND WITNEY COLLEGE
Employer
University of Oxford
Vacancy Description
You will be fully trained to carry out the following main tasks:
Enquiry handling and customer service:
* Act as first port of call for all type of enquiries. Respond to emails, phone calls, and other communications following established procedures.
* Assist in managing course registers for both in-person and online classes and recording attendance.
* Welcome and assist teachers attending in-person teaching at the Thames Suite. Support teachers delivering online courses.
* Liaise with Digital Skills teachers and other training providers in the University to arrange courses or talks under the Digital Capabilities programme.
* Contribute to promoting the Digital Capabilities programme by assisting with newsletters, social media updates, and other communication channels.
* Monitor user’s additional need requirements and provide support.
Financial and administrative:
* Help ensure that our course and delegate information in our course management system is correct and up to date, in line with our data quality standards.
* Follow established processes for making administrative arrangements for courses and events (e.g., room booking, signage, catering, travel and accommodation for staff).
* Monitor payments, making sure we obtain the information we need on time. Work with the finance team to ensure we receive the money we are expecting.
* Follow our processes and issue refunds where appropriate.
* Raise Purchase Orders (e.g., for buying equipment, licences, and training).
* Create/update documents that explain how our processes work.
* Maintain and regularly update mailing lists and expressions of interest.
Support for teaching and training services:
* Ensure that room, computers, software and equipment comply with our standard checklist and that they are ready when needed (e.g., are the computers and projection screens on? is the right software installed?).
* When you identify non-compliant issues take remedial action (e.g., fix the issue directly or contact the technical support team).
* Track, audit and keep inventories of licenses and equipment.
* Learn to install and test basic software, either manually or using systems provided, liaising with internal suppliers for support when required.
* Learn to provide basic IT and AV support (face-to-face and online). This might be showing people how to use the technology before a session or reacting quickly to live issues.
* Assist with the maintenance of course materials and resources, including the scheduling, recording and editing of course sessions, ensuring compliance with digital content publishing procedures.
Key Details
Vacancy Title: Apprentice Business Administrator - University of Oxford IT Services
Employer Description
We are the largest employer in Oxfordshire with around 16,000 staff working in and around Oxford in a huge range of roles. Our apprentices are never on their own and will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual’s unique contribution.
Vacancy Location
13 Banbury Road, Oxford OX2 6NN
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000284001
Key Dates
Apply From: 27/10/2024
Closing Date For Applications: 2024-11-11 23:59:59
Interview Begin From:
Possible Start Date: 2025-01-06 00:00:00
Training
Training to be Provided
Duration:
* 15 months practical training period, plus 3 months for End Point Assessment.
Delivery model:
* Work-based training with your employer.
* 10 days Business Professionals training at college.
* Approximately 12 on-site assessment visits per year.
* Level 2 Functional Skills in maths and English (7 days at college for each, if required).
* Off the job training will count for at least 6 hours per week of an apprentice’s time at work.
Qualifications included:
* Level 2 Functional Skills in English and maths (if required).
* Level 3 Business Administrator apprenticeship standard.
End Point Assessment:
* Knowledge test.
* Portfolio based interview.
* Project/improvement presentation.
Learning Provider
ABINGDON AND WITNEY COLLEGE
Skills Required
Communication skills, IT skills, Attention to detail, Customer care skills, Team working, Initiative, MS Excel, Outlook and Word, Keen to learn new skills, A technical mindset.
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