Job summary We have a vacancy, either full time or part time, ideally working over 5 days, hours to be agreed. After training the shifts will be the afternoon shift working until 6.30pm. You may also be required to provide cover for sickness and holidays at short notice. Main duties of the job Our busy, well organised reception team are looking for a new member. Previous experience not essential as full training will be given. A knowledge of Emis Web would be a great advantage and the ideal candidate have IT skills, possess good communication, accuracy to detail and confidentiality essential at all time. The position can be very demanding and fast moving so an ability to learn new skills quickly and easily and to prioritise workload are essential skills. The applicants will be based in reception dealing with patients and their queries. About us We are a high achieving very friendly GP Practice. The Partners are supported by 4 salaried GPs, 4 highly skilled and experienced Nurse Practitioners, 5 Practice Nurses, 2 HCA's. We are also a training practice for trainee doctors. Date posted 11 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Part-time Reference number A2713-25-0001 Job locations West View Health Village Broadway Fleetwood Lancashire FY7 8GU Job description Job responsibilities Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone The post holder is responsible for promoting and safeguarding the welfare of a child or adult he/she is responsible for or comes into contact with. Job description Job responsibilities Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone The post holder is responsible for promoting and safeguarding the welfare of a child or adult he/she is responsible for or comes into contact with. Person Specification Experience Essential Experience of working in a public reception environment Experience of dealing with the public/patient both face to face and on the telephone Desirable Experience of using a clinical computerised database system Experience of Microsoft office software Experience of working in a GP practice or primary care Knowledge and Skills Essential Excellent communication skills Excellent keyboard and computer skills Qualities and Attributes Essential An understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgement, resourcefulness and common sense Ability to work without direct supervision and determine own workload priorities Ability to build and maintain effective working relationships with all members of the practice team Ability to communicate well and have a pleasant and articulate manner Able to work under pressure Able to work in a changing environment Able to use own initiative Person Specification Experience Essential Experience of working in a public reception environment Experience of dealing with the public/patient both face to face and on the telephone Desirable Experience of using a clinical computerised database system Experience of Microsoft office software Experience of working in a GP practice or primary care Knowledge and Skills Essential Excellent communication skills Excellent keyboard and computer skills Qualities and Attributes Essential An understanding, acceptance and adherence to the need for strict confidentiality Ability to use own judgement, resourcefulness and common sense Ability to work without direct supervision and determine own workload priorities Ability to build and maintain effective working relationships with all members of the practice team Ability to communicate well and have a pleasant and articulate manner Able to work under pressure Able to work in a changing environment Able to use own initiative Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Broadway Medical Centre Address West View Health Village Broadway Fleetwood Lancashire FY7 8GU Employer's website https://www.broadwaymedicalcentre.nhs.uk/ (Opens in a new tab)