Job Purpose: Responsibility for updating international/national customer pricing and customer product information. Processing sales orders and shipments and ensuring customer expectations are exceeded throughout the season. Key Duties and Responsibilities: Customer Relationship Support: Maintain and update external customer databases, ensuring all information is accurate and up-to-date. Maintain and update internal customer pricing. Creation of new customer accounts within SAP ERP system. Respond to customer inquiries and provide assistance with product information/image requests. Maintain strong relationships with existing clients to foster loyalty and retention. Order Management: Process incoming sales orders efficiently and accurately. Obtain credit approval from nominated wholesalers. Support allocation and release of sales orders to distribution centre. Collaboration with External Sales Team: Support the sales team with administrative tasks, including supplying order/product information. Document Management: Organize and maintain physical and electronic files related to customers and sales orders. Ensure compliance with company policies in all documentation processes. Continuous Improvement Initiatives: Identify areas for process improvement in commercial sales administration and propose solutions. Qualifications: Previous experience in sales administration or relevant administrative roles. Strong organizational and multitasking skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) software. Excellent communication skills, both written and verbal. A proactive approach and the ability to work independently as well as part of a team. Person Profile: Persuasive Self-motivated Happy to use own initiative Organised Good team player Good verbal and written communicator